There was a problem retrieving the file from Rise Cache.

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I've got about 5 players giving me a "There was a problem retrieving the file from Rise Cache." This happens in a placeholder using the image widget. I've tried clearing the cache and restarting the computer but I'm still getting the error message.
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TheClasshelp .

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Posted 3 years ago

  • 1
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HSuarez

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Hi Classhelp,
Can you please send through the DisplayIDs of the five players that are having trouble? You can send it here or at support@risevision.com.

Thanks,
Hannah
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TheClasshelp .

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I updated the player and chrome and it looks like it's running smoothly now.
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HSuarez

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Hi Classhelp,
Thanks for the update - I will mark this thread as solved now