the ordinal 345 could not be located in the dynamic link library C:\Users\USERID\AppData\Local\rvplayer\2017.16.19.16.12\installer.exe

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the ordinal 345 could not be located in the dynamic link library C:\Users\USERID\AppData\Local\rvplayer\2017.16.19.16.12\Installer\installer.exe
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Brad

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Posted 1 year ago

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Brad

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Any update?
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Ray Durkin

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Hi Brad,

We've been looking into this on our end and now would like to know if it would be ok if we connect to your media player remotely to investigate.  We would need your assistance for that - you would need to connect a keyboard and mouse to the media player and go to a website so we can connect.

However, I just want to verify before we go further - can you tell me what type of media player you are using and what the operating system is?
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Brad

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Hello, Thanks. 

We are using Windows 10 with chrome as the player. 
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Ray Durkin

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When you say chrome as the player, you mean the Chrome Application or did you install the Rise Player from our web site - the Windows 10 player?
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Brad

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Using the Windows 10 player from your website.
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Ray Durkin

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ok great - that's all a supported set up.  We would like to get remote access into the display that is having this issue if that's ok with you so we can take a look at this.   Is this display still having the issue?   When/If you are ready - please submit an email to support@risevision.com and reference this conversation.