the display is not showing some of the scheduled images

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  • Problem
  • Updated 3 years ago
  • Solved
we have a placeholder for dining menus, I have three images scheduled to show a day, it is not playing the correct image today and it's missing one image.

Supposed to be playing:
Dining Hours
C3 Thursday Lunch
C3 Thursday Dinner

Playing now:
Dining Hours
blank?
C4 Thursday Dinner

We have checked the schedule and cannot figure out why it is doing this.  We have 5 cycles, so we scheduled everything to recur every 5 weeks on it's specific day.

Can someone please help me out with this??
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Lisa Branagan

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  • frustrated

Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Lisa,

Can you provide a link to preview the presentation in question?

Thanks.
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Lisa Branagan

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HSuarez

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Hi Lisa,
Looking at the presentation, it looks like C3 Thursday Lunch is showing an error in the image - if you access the image's link it will show an 'Access Denied' error.  You can remedy this by reuploading (and relinking if the filename is different) the image.  For any other images that are missing, please take note as that may have been the case.  That seems to be the case all the way up to C4 Thursday Dinner which is why you are able to view that image.
Thanks,
Hannah