Text item not displaying until presentation is saved again

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  • Updated 1 year ago
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We've a menu board with some text items. Every morning the text disapears on the Display until the presentation is saved again. After saving it again, it works immediately.

Does someone have an idea, how i can solve that issue?
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Marc Troper

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Posted 2 years ago

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Darius - PRODO.us, Champion

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Weird, try Google Sheets Widget for menu.

Is that text widget in schedule of some sort? I mean is there something besides it in the same placeholder? Or have you changed the default schedule settings for that widget? Is the display rebooting at night?
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Marc Troper

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thanks for the google sheets suggestions. I will try it.

Schedules for the placeholders are on "always". (default schedule)
Yes, the player is rebooting at night.

We use the same presentation for serval other displays (there it works without an issue)
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Robb, Official Rep

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Marc,

Looking at your Company, it looks like you are using the Chrome App Player on a Windows device. I would strongly suggest moving to the native Windows Player and seeing if that helps the issue. You can download the latest version of that Player here. Let us know if that helps!
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Marc Troper

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Hi Rob

The issue is on a sub company, where we use the native Windows player already.
The player restarts at night. 
Strange is, that re-save the presentation solves the issue.
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Mike Thomas

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Hi Marc,

Could you let us know which Sub-Company, Presentation, and Display so we can investigate this? Alternatively, you can open a support request from your Apps page by clicking the green button labeled "Need Help?" and sending us a note. 

Thanks!

-Mike Thomas
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Marc Troper

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We scheduled the daily restart a little bit later. No it seems to work correct.

Thanks for your Support!