Text in placeholders being cut off

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  • Problem
  • Updated 4 years ago
  • Not a Problem
This is a really petty one, but I've had a customer complain about the text in the placeholder cutting off at different levels between the presentation, preview and viewing on the players.

Example, fill up a text window, in presentation window it will cut off at one spot, then in preview it cuts off different and during viewing on the player it cuts off different again.

I simply told the customer just to adjust his text size, placeholder size to fit but it's being a contentious issue with them and coming up more and more.

What is the reason behind this? I'm assuming that it has to do with computer text sizing differences and/or monitor size differences, but that doesn't explain why it would change between presentation and preview on the same computer 
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coppertop001 .

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Posted 4 years ago

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Photo of Neal


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There may be a difference with the fact that the version of the browser on a Display is different than what you use for Preview.  If the font selected isn't on the Display, that may account for some differences since the Display will be using a different font.

The monitor size wouldn't make a difference.  Resolution may show a difference if you're using percentages for the Placeholder dimensions, rather than specific pixel sizes.