Sub Accounts Follow When User Is Moved

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  • Problem
  • Updated 2 years ago
  • Not a Problem
Luckily this was with a demo account, but this appears to be a serious issue. I had a demo-user account Inside of a company that had 5 sub accounts. I moved the demo user to another client account, and all of a sudden all 5 sub accounts came with the user and show up in a list inside the client's company account.

This just happened this morning, so I haven't had any time to test and help pinpoint the problem. But there's obviously an issue somewhere. Thanks for any help!
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Alex, Champion

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Posted 2 years ago

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Alex, Champion

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I tried to move them back with the Auth Key's, but it seems to show that they are still under their original company. So they can't be moved. Somehow the sub accounts appear to be under "Both" simultaneously. This is weird.
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Robb, Official Rep

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Alex,

Just to confirm I understand 100%:

You have Company A, with Company B, C, D, and E as sub Companies. This Company has User Bill in it. When you move User Bill to a different Company that does NOT have access to those Sub Companies, he can still access them.

Is that correct?
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Alex, Champion

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That's correct... but there's more to it. When Bill was moved to the new company, it appears that EVERYONE else in the new company can now see the sub accounts. It appears that any other users that were already in the next account...can see the sub accounts when they click the Change button.
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Alex, Champion

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It should be noted that I had to delete All of the "traveling" sub accounts in order for them to disappear out of the other client account. That, subsequently, deleted them entirely. Which means that somehow those traveling sub accounts had two parent accounts simultaneously.
- Luckily, they were only demo accounts though. This would be a bigger issue if this happened if the traveling accounts were real clients.
(Edited)
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Robb, Official Rep

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Thanks for that confirmation and further detail Alex. We are investigating this now.
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HSuarez

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Hi Alex,
I wasn't able to recreate the issue, but see below for the steps that I've followed. Can you let me know if there are any further changes with the steps? Thanks!

Company with two users - Email A (original) and Email B. Both have same user access.
Add three sub companies to this Company.
Take out Email A
Add Email A to another sub company
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Alex, Champion

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Yup, that's what I did. I'm not sure if it matters, but these weren't newly created. Account A with the sub accounts was created about a week ago. The other company that I moved the user to was created 2 or 3 years ago.

This may be a simple question...butIs there any difference between companies that are years old vs newly created?

I'll run through my steps again and see if I can recreate. If I can, I'll post a video.
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Alex, Champion

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Reporting back,
I tried to do it again and it didn't replicate. I might have missed some step in the process, so further testing is needed. But I can assure you...it was really weird to see all of the accounts from one account under the next account that I added the user. I was trying to get them back for about 1/2 hour since I had to train someone..but only deleting worked.

In a way, I hope I can replicate this. But in another way, I hope I don't see it again LOL.
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HSuarez

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Very odd.. I tried to recreate but to confirm it was on a recent account. We will see if this is reported again. Thanks!
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Alex, Champion

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Thanks again for checking with me, I'll report back if it happens again.