Stuck on Checking network connectivity - http://s3.amazonaws.com

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Previously I had configured 3 devices with Rise Vision, and they were all tested and confirmed working.

Recently though, in the startup process, they seem to get stuck on the 'Checking network connectivity - http://s3.amazonaws.com' part of the 'Rise Player Installation' dialogue.



The next screen after this advises the installer can't connect to the internet.



After receiving this message, on the same device, I can browse the internet and even to s3.amazonaws.com.

I have also checked our firewall and nothing is getting blocked for this device / user.

Furthermore, these devices were previously working without a hitch, so I am not sure what has changed?

Any advice would be appreciated.

Regards,

Brad
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Brad Niessen

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Posted 3 years ago

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Tyler Johnson, Employee

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Hi Brad, do you have a display id already set up?  If so can you provide it?

If not, and this is a new installation, can you confirm that you're installing from a recent download?
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Brad Niessen

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Tyler Johnson, Employee

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Thanks Brad, it looks like you're using a fairly old version.  Would you mind downloading the appropriate installer from this page[1] and reinstalling? That should clear up the problem.
[1] https://help.risevision.com/user/create-a-display
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Brad Niessen

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I only set these up about a month ago. Is the norm that displays with slightly older software are orphaned?

Seems odd for a signage display software to operate this way.

Brad
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Tyler Johnson, Employee

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Unfortunately there was a change to a google endpoint that we were not well prepared for.  We noticed the issue and quickly released a fix to handle such situations in a more flexible manner but the correction requires a reinstall in some cases.