Store FAQ

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  • Updated 3 years ago
  • (Edited)
How can I talk to someone at Rise?
Click on the chat bubble on the right hand side of the screen when you’re in the Store or email us at support@risevision.com and let us know how we can help. We are online 8am to 5pm CST, holidays excluded, and we will get back to you within 24 hours (or the following business day, if it falls on the weekend or holiday).

Can I buy using a purchase order?
Yes! Email us at support@risevision.com and let us know what you’d like to purchase and we'll start the application process.  

Which credit card types do you accept?
Visa, MasterCard, and American Express.

Can I place my order by calling you?
Not at this time. Currently all purchases have to be made through store.risevision.com.

I’m having troubles logging into the Store?
Make sure you’re using the Google Chrome browser and if you continue to have issues you can try a couple things. Try clearing your browser cache or log into Store using a Incognito Window.

How do I purchase for a sub-company of mine?
After you login, switch to the sub-company you want and make the purchase under that company.

I purchased a subscription for the wrong company, how do I move it?
We can’t move an existing subscription to a different company so you’ll need to purchase it for the company you want and we’ll refund the original charge. Once you made the purchase cancel the original subscription that is under the wrong company and send us the invoice number for the original charge that you’d like refunded.

How do I view and print my invoices?
You can go https://store.risevision.com/account, log in, and view all your transactions including invoices. In addition a PDF of each invoice is emailed to the User who made the purchase and any other Users in the Company that have the role of Purchaser.

Can I cancel my subscription at anytime?
Yes. You can cancel at anytime but we do not offer refunds for a partially used subscription.

Can I switch from monthly to yearly billing on my subscription?
You cannot change the recurring bill period for an existing subscription. If you want to change from monthly to yearly billing or vice versa you’ll have to cancel your existing subscription and purchase again with the desired billing option. Important to note that this change does not automatically refund the unused portion of the existing subscription. Once you made the change send us the invoice for the new subscription and we’ll refund the unused portion on the original.

How do I change the credit card my subscription is being billed to?
At this time you need to contact us at support@risevision.com and include your most recent invoice number that was charged to the current card on file that you want to change. We will respond with a unique link that that will allow you to update your card.

How do I take over the billing for an existing subscription that someone else purchased?
A subscription is associated with the purchasing User and we can’t move an existing subscription to a different User so you’ll need to re-purchase the subscription using your User account and cancel the original. Important to note that this change does not automatically refund the unused portion of the existing subscription. Once you made the change send us the invoice for the new subscription as well as the Username or a previous invoice associated with the existing subscription and we’ll refund the unused portion on the original that you cancelled.

Can Rise extend my trial period?
No, we don’t have the ability to extend individual trial periods at this time.

Why can’t I pay yearly for ‘per Display’ products?
Per Display products only charge you for use on a display if you actually ran that content on a display at any given time during the billing period. This type of billing is called metered billing and you pay at the end of the billing period for what you actually used. We only offer a monthly billing period for this type of product.

The status of my subscription hasn’t changed even though I paid for it?
Refresh the page in your browser and it should update to reflect the current status. If it doesn’t email us at support@risevision.com.

Why don’t I have access to Storage after paying my overdue invoices?
Go to Storage at https://storage.risevision.com and log in with the same account you use to access Editor. After you’ve paid the overdue invoices and logged into Storage your access will be restored. To get your Presentations back to showing content from Storage immediately save and publish your Presentations from Editor. This will force them to check the current status, which is now in good standing, and start showing content again.

When I buy a product from a different provider other than Rise Vision, who do I contact for help?
The product details page in the Store lists the support email for the related provider of that product. In addition the related order and/or subscription details that you see under your account after you make a purchase include the provider's contact information.

Who do I contact to inquire about shipping or returns?
Contact the provider of your product. The product details page in the Store lists the support email for the related provider of that product. In addition the related order and/or subscription details that you see under your account after you make a purchase include the provider's contact information. 

I am an existing Priority Support and/or Storage subscriber, how can I switch to the
Storage and Support bundle?
Purchase the Storage and Support bundle, then cancel your existing Priority Support and/or Storage subscription and send us an email at support@risevision.com letting us know you switched. We’ll refund the unused portion of your existing Priority Support and/or Storage subscription. Please make sure you purchase the bundle before contacting us otherwise we won’t be able to refund you.
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Posted 3 years ago

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