Store does not recognize my subscription

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
We paid for the Basic plan which is supposed to include  Storage and templates, when I go into the store it still asks me to purchase templates but says I am subscribed.
Photo of SNS IT


  • 70 Points

Posted 1 year ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hey there! Sorry you're having difficulty adding premium templates!

I've created a video overview that shows you how to add premium templates from our Template Library. As you might see, I've already added two of them to your company.