Storage Subscription Question

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  • Updated 4 years ago
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I am having an issue with a display not displaying properly. The background image (jpg)  is stored in my rise storage folder which has expired. Would this be the cause of the issue? Once I subscribe to the storage will my display appear correctly ?
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David Hahn

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Posted 4 years ago

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Blake Freeman, Official Rep

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David,

That would be the cause! Once a trial expires, or a subscription is cancelled, players cannot access the files contained on Rise Storage. You can still go to your storage account online and download your files.

Once you subscribe and log in to storage, you should refresh your player (or reboot it). Once this is done your images should begin appearing.
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David Hahn

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Thank you... Is it possible to store the image in my google drive and pull it in from there?
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Blake Freeman, Official Rep

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Google Drive is not a preferred provider. They have a tendency to block and throttle images that are being requested by a browser.