Storage subscription charged as international transaction

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  • Updated 4 years ago
  • Answered
Hi, I just got an international transaction charge for my year subscription to storage. But in the invoice you put taxes so I understand your company is located in the USA. Did you run the transactions out of the USA?
Thanks
Emilia
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Posted 4 years ago

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Blake Freeman, Official Rep

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Emilia,

Please email support@risevision.com with your order details and we clarify the transaction.

Thanks!
Thanks Blake!
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tracourt

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Yes USA only
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Robb, Official Rep

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Emilia,

Rise Vision, which runs https://store.risevision.com is a Canadian company, therefore all transactions are done form our Canadian Company. Not all banks and credit cards companies apply this international transaction charge, so this is something you need to discuss with your bank or credit card company if you see it applied.

This is not something that Rise Vision charges, therefore we cannot refund this amount. 

All purchases made in the store have the appropriate taxes applied to them depending on the location of the Ship To Company.

I hope that helps!