Storage problems?

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Since the end of July, we've had trouble with our 15 (or so) displays. The white screen with a sad jigsaw puzzle face shows up and the presentation hangs.
This behaviour seems to be related to Storage or Internet in general. We've had the problem from time to time all year (since we started to pay for the service, more or less). Though it's been more frequent since the release of Windows 10.
For a couple of days now, I've run 9 displays on locally stored presentations only and that appears to have solved the problem. 

We have a redundant gigabit connection to the Internet and the display computers are usually ASUS Chromebox with a few other solutions, like Intel Computer Stick, Intel NUC and a couple of othe platforms. The computers are mostly WiFi connected with very good reception. We've added accesspoints where needed, to ensure the best possible connectivity. 

We're genereally very happy with Rise Vision and don't really need the Storage service, though it's been very convenient until we started to experience this kind of problems. 

Anybody else with this kind of storage behaviour?

Kind regards,

Hasse Hellstrom
Volvo Cars Company Car Center in Gothenburg, Sweden
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Hasse Hellström

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Posted 3 years ago

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Alex Kolenoff

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Hi Hasse, what you described - jigsaw with a sad face - that doesn't sound like a Storage or internet problem, but a Chrome crash which I would say would be related to the specific content you are showing.  For instance, are you playing any content with Flash?  Are you using MP4 videos?
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Blake Freeman, Official Rep

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Hasse,

I'm curious if this situation has been remedied on your end, or if you're still experiencing it? When you have a moment, could you answer the questions above and get back to me? Thanks!
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LCDS Technology

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We have the same issue. I've tried plugging the box into Ethernet instead of wireless and it still does it. Like Hasse says, it only started in July. I can't seem to make it stop.
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LCDS Technology

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15.11.20.7944

It seems to be working now. I had an option checked to not allow updates. It looks like the update might have cured my problem.
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HSuarez

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Thanks for letting us know!
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LCDS Technology

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This problem is still happening. Sometimes it's able to recover, sometimes it causes the ChromeBox to shut off. I can't keep these displays running consistently.
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Blake Freeman, Official Rep

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LCDS,

Are these Chromeboxes managed? What version of Chrome are they running? Can you tell me the Application ID of the Rise Player installed?
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Darius - PRODO.us, Champion

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I disagree with a statement that it is a storage related problem. It must be Chromebox. One of our just recently began acting similar way. And it is the one that we have not provisioned with Chrome management license.  I believe it started crashing after Chrome *47 update. The other 2 are locked in *44 and they never crash (but they also do not play the same content... so I am gonna keep some reservations here). However, our Windows 10 Intel stick never crash like that.