Storage folder download: Failed - (No File) + videos not playing from folder

  • 1
  • Problem
  • Updated 2 years ago
There is an issue with one of the folders on our RiseVision storage.

It is a folder with multiple videos, and has previously worked.

Most recently, videos have not been playing in the presentations they are played from.

Additionally, if I try to download the folder from RiseVision, it fails with the message: 'Failed - (No File)' in Google Chrome
- This is after it has correctly cycled through all the contained videos in RiseVision while it is spooling them for download

Any advise would be appreciated. Thanks

Brad
Photo of Brad Niessen

Brad Niessen

  • 140 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Brad,

That's strange, can you send an email to support@risevision.com with a link to one of the Presentations that is having this issue so we can investigate?

Thanks!
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Brad,

I found your Company, and I tested a download from each folder in your Storage repo in Chrome and it worked as expected for me.

Can you clear your browser cache to see if that solves the issue? Is it possible that there is a blockage on files being downloaded at your location?

Can I ask the name of the Presentation that is having this issue? I would like to see if I can replicate that same behaviour over here.

Thanks!
Photo of Brad Niessen

Brad Niessen

  • 140 Points 100 badge 2x thumb
I am able to download an alternate video folder with no issues in the same browser and using the same account / session.

I just cleared my cache (all options and to the beginning of time [Chrome]) and attempted to download the same folder, and it failed again with the same error: 'Failed - (No File)'

The troublesome folder is called 'Junior School Videos'
I _do not_ have this issue when attempting to download other folders - for instance: 'Junior School - Apple Videos'

Brad
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Brad,

Thanks for those clarifications. I just tried downloading the biggest file in that folder (Prize Giving 2015) and it worked like a charm.

I've added a test Display to the Schedule that is showing the Presentation reading videos from this folder, and I made some modifications to the distribution in that Presentation to include my Display.

So far I can see the videos in my Presentation. Is it possible that the reason you can't see the videos on the select Displays is because they are not included in the distribution of those Playlist items in the Presentation? I see that every item in that main Placeholder has specific Displays that it is going to.

Any chance you can try a different browser to see if that allows you to download the videos?

Thanks!