Spreadsheets not showing up

  • 1
  • Question
  • Updated 3 years ago
I am logged into Rise using a clients Google account and when I go to choose a spreadsheet it shows my spreadsheets and not theirs. I have logged into Google drive to confirm the files are there and have confirmed I am logged into Rise with the correct account..,
Photo of PPDDisplay Display

PPDDisplay Display

  • 70 Points
  • annoyed

Posted 3 years ago

  • 1
Photo of Ray Durkin

Ray Durkin

  • 3,480 Points 3k badge 2x thumb
Hi there - it sounds like you might be logged in to a couple of google accounts at the same time on your computer.  If I were you, the first thing I would try is opening a new incognito window in Chrome.  Then log in again using your clients info.  If you don't know about incognito, look in the upper right corner of your chrome browser for the 3 horizontal lines.  Click on them and from the dropdown menu, select 'new incognito window'.  This opens a new browser window with no browsing history, no cache, no cookies.