Spreadsheet Widget Issue

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I have set up Rise Vision at Grad school and people love it.  I have found a glitch that I need help resolving.   In the schedule for the displays I have it set to play one presentation which includes a powerpoint for about 5 1/2 minutes and then to play another presentation which includes weather/time and a scrolling google spreadsheet for about 5 minutes.    Here is the glitch.  If the presentation with the powerpoint is currently on the screen and someone "updates" the google spreadsheet, when the player goes back to the presentation with the spreadsheet it is frozen, not scrolling.

If someone updates the spreadsheet while the scrolling spreadsheet is on screen, nothing happens and all works perfectly.  What am I missing?
Photo of kythunder

kythunder

  • 120 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Ky,

I'm going to see if I can replicate this issue locally. I'll get back to you with my findings.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Ky,

What happens if you refresh the player while the spreadsheet is not scrolling?
Photo of kythunder

kythunder

  • 120 Points 100 badge 2x thumb
Well it of course restarts everything and works.  This did this again today.  I'm afraid I'm going to have to remove this feature all together and come up with another option as I can't seem to figure out why it stops scrolling when someone updates the spreadsheet and the system is on the "other" presentation.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Ky,

I haven't been able to replicate this locally. Would you mind sharing your presentation ID with me so I can get in and see what's going on? If this is a bug, I would like to get it logged for our developers.