Spreadsheet not working

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  • Problem
  • Updated 4 years ago
  • Solved
Hi all:

Are there any issues with the spreadsheet widget? We just converted from the gadget to the widget today, and it works in the preview on the desktop but it doesn't work on our displays (remains blank)....

I tried to check the status using the status of RVA page, but that page appears to have disappeared.

Thanks!
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Sheridan Point

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Posted 4 years ago

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Sheridan Point

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Yup, we have. See presentation ID 30d250b9-3c26-4c59-a872-ad565787c15c for an example

It displays fine in the presentation online, just on all displays it is blank. I rebooted the displays and restarted the player quite a few times.

Thanks!
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Sheridan,

It looks like this may be a permissions issue with the spreadsheet itself. Could you check the documentation above and make sure they sharing settings match exactly?

Thanks.
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Sheridan Point

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I think that did it! The permissions were correct initially, but redoing them again fixed it.

For anyone experiencing this problem in the future:

After our conversion from spreadsheet gadget to spreadsheet widget, the spreadsheet refused to display except on my PC (only place I tested it)

I confirmed the permissions were appropriate (published and shared to anyone with a link) however, I redid the permissions (turned off publish to the web, turned it back on) and it all started working.

I suggest going forward you try your presentations in a private browsing window -- I think the reason I saw them on my PC is because it was already authenticated into the Google account, and I never tried it in private browsing or a different browser, since Chrome is the only one supported.


Thanks, Blake!

-SP
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Glad it worked out for you!