Some awesome new features in the Rise Player!

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  • Updated 1 year ago
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Hey everybody,

We’ve made some changes in the Rise Player that will make it even more practical for your Digital signage needs!

First, we have enabled the Windows version of the Rise Player so that it now goes to multiple monitors! To set it up on your Display with more than 1 monitor, just follow these steps:

1. Stop Windows player by pressing [CTRL+SHIFT+Q]

2. Go to C:\Users\%USERNAME%\AppData\local\rvplayer, and in there, open RiseDisplayNetworkII.ini with Notepad.

3. In that file, enter the following: screenwidth=xxxx and screenheight=xxxx, with xxxx being the resolution for your monitor setup, so the file will look like this:



4. Save and close RiseDisplayNetworkII.ini, and restart your Player.

These same steps are outlined on our Create a Display page here. Remember to build your Presentation at that same resolution!

Second, we have removed the restriction when installing on an operating system that is not Windows 7, 10 or Linux Ubuntu 14.04. We still only recommend and support Windows 7, 10 or Ubuntu 14.04 or higher.

When you install on an unsupported OS, instead of not letting you continue, you will see this message, where you will need to click Continue to install on that unsupported OS.:


Lastly, we have corrected an issue with Pinch to Zoom, where if a user were to pinch and zoom a Presentation on an interactive Display, it would resize the Presentation. Pinch to Zoom has now been disabled, so you won’t have that issue anymore. Do you still need Pinch to Zoom on your Displays? No problem, the steps to get it back are outlined on our Create a Display page here.

We’re very excited about these new features, and if you have any questions or concerns about them, please let us know.

Thanks!





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Robb, Official Rep

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Posted 2 years ago

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Very Nice Stuff Robb! Is the Linux multiple monitor support underway? I attempted the similar directions, but I don't think it worked.
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Robb, Official Rep

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Thanks!

Right now the multi display is only for Windows, but if we get it set up for the Linux environment, we will be sure to notify everyone!
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Alex, Champion

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Yahoo! Great update! Can't wait to try it out. A quick side note...Ctrl +Shift+Q doesn't seem to do anything? Typically I just Ctrl Alt Del now, sign out, and sign back in to stop the player before it starts. (using Win 10 Btw)
(Edited)
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Robb, Official Rep

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Alex,

Make sure you are on the latest version of the Player, which you can download from the Create a Display page. That is the only version that supports the Ctrl + Shift + Q.

Thanks!
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Hi Robb,
I am experiencing an issue with the latest Rise Windows Player "RisePlayerElectron 2016-06-13-18-00" ... it is most likely unique to my circumstance. Previous version have allowed me to load up the presentation, and load a video player, such as VLC on top of the Rise Vision presentation. With this latest version, the Rise Vision Player is on top, even if I tell the video application to Always Stay on Top.

We don't have many Windows media players, but we do have 4-5 of them...we utilize this Video Window On Top ability on all of them. The one's that haven't auto-upgraded, with the version "RisePlayer 2016-04-22-19-30" are still working appropriately. Can you tell me what might've changed since the last version? I know the Multiple Screen ability may have changed some internal settings.

Also, I know I've asked Blake this, but any chance we can control these updates in a future release? Getting hit with these bugs makes me wish I could stay put at a version while current versions are tested more thoroughly and gives me plenty of time to test internally before deploying out to customers.

Thanks,
Joe Kirchner
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HSuarez

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Hi Joe,
The Always on Top fix is rolled out to the new installer now and I've tested on both Win 7 and 10. If you want to obtain the change immediately, you can redownload the .exe at https://help.risevision.com/user/crea...
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Hi HSuarez,
What is the difference between the original issue of my Rise Player auto-updating on itself and causing a problem and this fix that needs to be re-downloaded from your website. I am confused how you're able to roll out an update in one regard, but not able to roll out another update to fix the issue.
Thanks,
Joe Kirchner
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Robb, Official Rep

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Joe,

This fix for this issue is on a staggered release, so it will not be out immediately, Hannah's suggestion above was to download and install the latest version so it would install with that fix, otherwise you would have to wait until it was deployed via auto update to your Display.

Does that answer your question? 
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Thanks Robb, I follow you now. So the fix has been applied to the downloadable file on the website, but as for the automated releases...they are done at a slower interval and would eventually get the fix applied.
Joe Kirchner
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Robb, Official Rep

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Exactly :)
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Wendi Borden, Champion

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I second the need (yet again) for a controlled update release. This is the major reason we've stuck thus far with Chromebox and a super old version of Rise Player on Linux. We ship our players nationwide and I can't have them just randomly updating themselves. Please, please add this feature! :) Otherwise, sounds like there's some nice work being done here. Thanks for the updates!
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jarodmorrison

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I'm trying to enable pinch to zoom, but I can't get it to work. When I try to follow the link in the OP, it says "oops, this page cannot be found" then forwards me to the new display setup page, that doesnt' have any info about pinch to zoom.
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Robb, Official Rep

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Jarod.

If you read through this Help center article, it refers to editing the RiseDisplaynetworkII.ini file.

In that same ini file, add this text:
enablepinchtozoom=true

And that should enable pinch to zoom after a reboot.

Let me know how you make out!