SlideShow Locking UP

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Recently all displays have been stopping on random slides leaving the rise device unresponsive. Only unplugging them will bring them back up. They seem to be hanging on different slides, I have tried to remove and add slides, but the result is always the same. This issue started a couple days ago.

Our setup is to use schedules that contain multiple presentations. Each presentation is a single "blank" slide that has an image as the background. We also have some rss widget slides, but I have removed them temporarily in case that what part of the problem. Link to schedule:
https://apps.risevision.com/schedules/details/52658098-0e56-425e-a7ff-d74c389a5c3b?cid=b6a78794-16cc...

Device details

Player Version: RisePlayer 3.0.2
Viewer Version: 2-00-201610041830
Browser Version: Safari 4.0
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joe

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Joe,

Looks like you're running an older version of the Cenique player. You'll need to update the player version on these devices. Please contact support@cenique.com for information on that, thanks!