SlideShow Locking UP

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Recently all displays have been stopping on random slides leaving the rise device unresponsive. Only unplugging them will bring them back up. They seem to be hanging on different slides, I have tried to remove and add slides, but the result is always the same. This issue started a couple days ago.

Our setup is to use schedules that contain multiple presentations. Each presentation is a single "blank" slide that has an image as the background. We also have some rss widget slides, but I have removed them temporarily in case that what part of the problem. Link to schedule:

Device details

Player Version: RisePlayer 3.0.2
Viewer Version: 2-00-201610041830
Browser Version: Safari 4.0
Photo of joe


  • 70 Points

Posted 2 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Joe,

Looks like you're running an older version of the Cenique player. You'll need to update the player version on these devices. Please contact for information on that, thanks!