Screenfeed sports central stops in viewing team stats

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
I have a Schedule with 3 Presentations in it the first is screefeed NCAA brackets for 5 min, the second is NCAA team stats for 30 min, the third is company info.

http://preview.risevision.com/Viewer.html?type=schedule&id=8e5e5723-77ea-4bfe-9cc9-9484de518f3e 

The problem i am having is the NCAA team stats freezes on the first of second slide. can some one please let me know what is wrong. I have had screen replicate the problem and they are trying to find a fix a well. I have also called Ryan @ rise to ask if he had any opinion.

The first page is 4 static jpegs, the second is a custom url this is the only way to provide content from screen feed unless they give me a Mrss which I have had them provide me with, but do not see a mrss for rise. 

Any help would be nice. I am using the wrong widgets. I can take corrective criticism.

Thanks
Matt   
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Matt Harvey

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Posted 4 years ago

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Blake Freeman, Official Rep

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Hi Matt,

Instead of adding the content by custom URL, could you try adding it with the Web Page Widget?
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Matt Harvey

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i tried the web page widget and it only shows one slide or image.
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Blake Freeman, Official Rep

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Matt,

To confirm;
  1. The first presentation runs 5 minutes (images)
  2. The second presentation is supposed to run 30 minutes, but locks up (custom url)
Is this correct? Instead of scheduling a custom URL presentation, could you add it directly into the schedule, bypassing the second presentation? This is done by clicking add, then selecting URL in scheduling.


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Matt Harvey

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tried it. only had one slide come up and it stuck there. 
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Blake Freeman, Official Rep

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Matt,

Would you be able to try scheduling it for 5 minutes and see if it continues to stick?