Screen goes offline when alert is created

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  • Problem
  • Updated 1 year ago
  • Not a Problem
  • (Edited)
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Hi! I've recently started using the alert function of risevision, and it works pretty good on most of my screens.

However, when creating an alert, one of my screens does not display the alert, and shortly after the alert is pushed, the screen shows as offline in the Rise vision app. It still is connected to the internet though.

Does anyone know how to fix this? As mentioned, all of my other screens are displaying the alert perfectly fine, and they are all on the same setup. The alert is set to publish to all screens.

Best Regards
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Posted 1 year ago

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Robb, Official Rep

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Hi there Magnus,

Is that Display running a different version of the Rise Vision Player? Or are they all the same? Also, have you checked the time on the media player, I wonder if it is off or incorrect and resulting in the error you're seeing.

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Hi Robb, thanks for your quick reply!

They were not all on the same time, and it seems to have solved the problem. Thanks!