Scott's Rise Vision video player green line.

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Trying out scott's video player out on an android box that I have and when the video is playing I am getting this stacked off color look as well as this green bar going down the side of the video player. All the other digital content is coming out fine just the player isn't playing video correctly. I have tried both scott's video player and the rise vision video player. I'm playing video from my rise storage that plays fine on my other windows based displays. 
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Edwin C

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Posted 2 years ago

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Robb, Official Rep

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That's a weird one, haven't run into that before.

Let me notify William with Scott's Digital Signage about this so we can see if he can determine the issue.

Thanks!
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William Oneal, Champion

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Be sure your using either webm or mp4. Handbrake will usually encode it correctly for mp4 and miro convertor will do both mp4 and webm.  Not all android devices are the same so usually one or the other will do. Also what device are you using this on? I know some older devices didnt have great video codecs or drivers that would also cause this issue so hopefully its not an older device.  Also use the Android video player because its the one that should work. 

Let me know 
Thanks
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Edwin C

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I'm using webm files for the videos. The picture explains it better, but it looks like the green color is being spilt off the others and ghosting is done. I'm using one of these generic android boxes with a quad core, 1gb of ram, 8gb of flash. It plays 1080p mp4 videos fine off my sd card fine. 
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William Oneal, Champion

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Try going into the app player settings and try a the other webview to see if the device webview is the issue. Also even though it plays on a sd card, you have to remember this is being processed through html5 video tag through webview so not all codecs will work.
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Edwin,

Just curious, what happens if you convert that file to MP4? Does that error go away? I wonder if this is something about WebM's on this device.
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Edwin C

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haha, looks like your post when in before mine. Yes I switched to mp4 and it solved the issue. WebM seems to work better on my windows displays so I may end up just having to have 2 presentations with both file types uploaded. 
(Edited)
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Edwin C

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So I switched the device webview settings and still didn't work. So what I did is uploaded mp4 files instead of the webm files and it seems to play the files fine.  
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William Oneal, Champion

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Yea sometimes webm files can have issues due to the device codec through webview. I have seen where webmhd files have issues like that as well so it could be something with the codec in webview that doesnt work right. Anyway thanks for updating and hopefully mp4 works out. :)
(Edited)
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Edwin C

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Thanks William & Robb for your help!