Scheduling Issues

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi All, 
This morning two of my displays with scheduled content began showing an all white display. I am currently using two managed Chromebits with v53 (I know this is not currently supported but was running perfectly until this morning). I have multiple presentations setup to be displayed to these units, some running on a schedule, and the others are set to always display to fill in the presentation gaps. Anyone else having the same issue or what might be going on?
Photo of FlyMSO Administrator

Posted 2 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi there,

What kind of content is showing on these displays? Is it all video?
Hi Blake, 
Just showing images on these displays
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Can you tell me the name of the schedule that's having the issue?
Ticket Counter 3 and Ticket Counter 4
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
I've been able to recreate this locally on a Windows 10 machine, so it looks like this isn't related to your OS of choice. I'm going to need to do some more investigating. I'll get back to you when I have more information.
Thanks Blake!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Good morning!

I just wanted to let you know that our developers are aware of the issue causing this, and we should be pushing out a fix today!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Just wanted to let you know our developers have released a fix for this issue. Your schedule began appearing on my local machine after I restarted player. Let us know if you don't see any improvement.
Hi Blake!
This fixed the issue, thank you and the team so much for your help!