schedule order ? It always seems to start on last presentation added

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  • Updated 2 years ago
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MY schedule has multiple presentations. no matter which one I move to the top of the schedule It always starts the  schedule with the last presentation I added. 
How do I make it start on the one I put at the top?
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Scott Williams

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Posted 2 years ago

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Scott Williams

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Can anyone shed some light on this?

Thank You!
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Robb, Official Rep

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My apologies Scott, I thought I had answered this, but I forgot to press Submit. Sorry about that.

Depending on how the Schedule is arranged, it will begin playing what it downloads successfully first, very similar to how a Presentation will do the same. Once everything has been downloaded successfully though, it will begin playing in the correct order. 

Are you saying that it never starts playing in the correct order?
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Scott Williams

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Hi Robb,
Correct, it starts with the 7th one (time is running out) and just continues from there.
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Robb, Official Rep

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Hmm...that's not right then. I must be looking at the wrong Company, because the only Schedule I can find in your Company is called Test and only has 3 Presentations in it.

Can I ask you to email support@risevision.com with a link to your Schedule so I can try to recreate the issue you are seeing?

Thanks!
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Scott Williams

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sent,
Thank You Robb
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Robb, Official Rep

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Scott,

I shot you over an answer in email with some suggestions on how to clean up the Schedule. From what I could see, I saw all the different Presentations in the Schedule, outside of the very last one, which is not scheduled to start until the late evening.

Let me know how you make out!
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Scott Williams

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Thanks Robb, I replied to your email.