Sad Face on presentation with iframe content

  • 3
  • Problem
  • Updated 3 years ago
  • Solved
We are consistently getting the sad face screen - with no information - on this presentation, during the third item in our playlist. It is an html widget with the following iframe code:
<iframe src="http://environmentaldashboard.org/localvoices/CommunityVoices.php?resolution=1360x692&reload=12&enduse=xcollege" frameborder="0" scrolling="no" height=692px width=1360px></iframe>
After an hour or two of running through the presentation, this widget crashes with the sad face. We would love to know why. A reboot of the Chromebox solves the problem.

Presentation:

http://preview.risevision.com/Viewer.html?type=presentation&id=048cb72e-e1d2-495a-9f47-0fd5eae9c...
Photo of Samuel Hartman

Samuel Hartman

  • 806 Points 500 badge 2x thumb

Posted 3 years ago

  • 3
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Samuel,

We actually have an open issue with Google on this, it's hereĀ https://code.google.com/p/chromium/issues/detail?id=547929

If you could post to that defect and let them know you are experiencing the same problem, that would be helpful.

In the meantime, can you tell me what version of Rise Player you're using?
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Samuel,

Looking at your content a bit closer, it looks like you're using some flash in there. Flash is no longer supported by Rise Vision. Do you know if you're still experiencing crashes if the flash content is removed?
Photo of Samuel Hartman

Samuel Hartman

  • 806 Points 500 badge 2x thumb
The Flash content actually plays fine - it's the iframe item that crashes consistently.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Samuel,

We're looking into what's causing this issue. It's not just affecting this presentation. We currently have a bug logged with Google, as well as our developers looking into possible causes. At the moment, I would suggest that if a certain piece of content is causing your presentations to crash, you should remove that piece of content or find an alternative.
Photo of Conrad

Conrad

  • 62 Points
Hi,

I'm following up on this post (I work on the same project as Sam). Has there been any progress on a fix for this issue? Thanks
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Conrad,

This issue is occurring on ChromeOS boxes, correct? The issue referred to above has been marked as WontFix from Google, and I am not sure if you are aware of the current state of the Chrome App Player.

We have the following text posted on our Create a Display page: Please be aware that we have put further development of the Rise Vision Chrome Application Player on hold due to issues we have had with providing a reliable service with Chrome Applications. We are continuing to make the Chrome App Player available to those that prefer to use it with Chrome OS, but please be advised that this is not our recommended solution as of this writing. We are continuing to monitor the Chrome Application platform and should the circumstances change we will reconsider restarting the project. We sincerely apologize for any inconveniences that this has caused.

Would it be possible to test this same content on a Windows or Linux machine using our native player to see if the issue still exists? At the same time, can you test the Presentation without the Flash content? Just to see if it has a part to play in causing the issue?

Let us know how you make out!