rva.risevision.com isn't working? is the page down?

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  • Question
  • Updated 4 years ago
  • Answered
Tried getting onto the webpage for the last two days and haven't been able to. Was wondering if there was a on going issue?
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Jonny Lovelace

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Posted 5 years ago

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Justin, Employee

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Jonny,

Are you still having problems accessing the website? It is working for me this morning.

Thanks
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Neal

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Johnny,

If you're still having issues, can you try accessing http://rvauser2.appspot.com and let us know if you can access that?

Is there a firewall, or proxy at that location? It may be blocking your access.

Thanks.
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Jonny Lovelace

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Neal I can access the link you sent forward but not the original one (rva.risevision.com)
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Neal

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Jonny,

It sounds like a DNS issue of some sort. Are you able to do a trace route to rva.risevision.com? (does it complete?). Can you try using Google's DNS (8.8.8.8 and 8.8.4.4), if not already using, to see if that clears up the issue for you?

Thanks.
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Jordan Winthrop

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Neal, this has been a reoccurring issue for me.  I have had to use the alternate url to access the platform many times in the past 2 years.  after reading this thread i switched my dns servers to the Google ones you suggested about 8 months ago and everything worked great until a couple of days ago.  I cannot access rva.risevision.com from my work or from my home internet connection.   http://rvauser2.appspot.com works fine.   my dns are still set to 8.8.8.8 and 8.8.4.4
What could the problem be? it seems to happen at the worst of times like when i am training or presenting to a potential client!
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Blake Freeman, Official Rep

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Jordan,

We haven't had any outages of rva.risevision.com recently. It sounds like it's possibly related to your network or browser configuration. Next time it occurs, could you try accessing rva.risevision.com in an ingocnito window with google devtools open to see if you get any errors?
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Jordan Winthrop

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OK i will, what is strange is that it effects two different computers at two different locations at the same time. All they share is same ISP. (Reliance Connects)