RSS Gadget, Full Story being cut off

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I'm using the RSS Gadget to pull in variable length content (as it happens, from a Blogger RSS Feed - but I don't think that it is relevant, because I have tested it also from a Wordpress RSS feed with the same result).

Sometimes the news item can be long-ish, and what happens is that at some indeterminate point, the story gets cut off and shows an ellipsis. It seems to be related to the height of the placeholder, because if I remove elements or change the height of elements (e.g. removing an image, making font smaller etc), then more of the story fits on.

That said, I would have thought that if the "continuous scrolling" option was selected, there shouldn't be a need for the story to get cut off like this?

Is there a fix for this?

Thank you.
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Trev Wilcox

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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Hi Trev!

Would you be able to give me a link to an example RSS Feed that I could try out?
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Ashleigh

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Hi Trev,

In order to better diagnose your issue, I'd like to take a look at the presentation that contains the feed.

Kindly forward your CID and Presentation Name over to support@risevision.com and i'll investigate this for you.

Ashleigh