RSS Feed playing out of order

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  • Updated 3 years ago
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We've had an ongoing issue where the RSS player will play out of order.  We use 6 posts and instead of playing the most recent first, the player will play the oldest post first then the most recent, second most recent, third, etc.  ...but always the 6th most recent first...never the most recent, then the rest in correct order.  This is frustrating since they are designed by content to play in order.  Any thoughts?  
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tony

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Posted 4 years ago

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Blake Freeman, Official Rep

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tony,

Are you referencing http://feeds.feedburner.com/GamingTrivia? If so, I've got this up and running on a chromebox at my desk, it seems to be playing in order for me.
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tony

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Yes, but in the environment we run it,  it does not work.  Here is specifically what happens.  We have have narrowed down exactly what happens...the things that need to be in place.  We just don't know why...doesn't make sense.  The RSS feed runs in a placeholder that is embedded in another placeholder.  The RSS feed presentation is preceded by a video intro.  The video runs in the video gadget preceding the RSS presentation.  ...here is the other thing that happens too and we've never been able to figure this one out either, but it's not as big a deal.  The first time the playlist runs through it plays all the "easy" stuff.  So jpgs and rss feeds play.  None of the videos play.  So everything that has a video intro, doesn't have it the first time through.  In that case when the videos that precede the RSS feed don't play....the RSS feed plays correctly.  The second time through and each subsequent time through the RSS feeds do not work correctly.  Also...it is entirely possible that when not embedded the RSS feeds work....but that is now how we use them since the background and limiting the area the RSS feed plays in is key to the appeal of the presentation.  
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tony,

I'm going to test our your specific presentation on my desk, I'll get back to you with anything I find.
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tony

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Sure.  Any "Brann's" location (Leonard, Holland, Muskegon, Northvile, etc.) should work.  That way you will see it apply to every Trivia segment, but not until the playlist has gone through one full rotation.  
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tony

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FYI.  Some of those locations are playing older machines, but we are seeing it here at our office on 2 test screens, both utilizing WIn7 64 bit and the newest release of the Rise Player.  One on a Core 2 Duo with a dedicated graphics card, the other with an i3 and using on board graphics.  Both have 4GB RAM, one with a HDD the with a SSD
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tony

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Any updates?  Is this fixed yet?  
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Blake Freeman, Official Rep

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tony,

Our RSS widget is currently in development. I don't have a timeframe for it's release, but I do know that one of our developers is pursuing it as his current goal.
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tony

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Have we gotten anywhere on this.  We are going to bail on our RSS content and look for another way to present the info.  We have this perfectly timed out, but the playback is so imperfect it doesn't' matter.  We were trying to use the RSS fee for trivia, but the first item will play often for about 2 seconds if at all, then play again at the end.  It would be great if this would simply play in order for the specified durations.  
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tony,

I'll take a look into this and get back to you tomorrow AM on it. Thanks.
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Matthew Fisher

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Tony,

You'll need to adjust a couple of the presentations for this to work properly.

In the parent presentation(s), open the placeholder properties that contain the embedded presentation items.  If there is more than one item in that placeholder, clicking on the item will open the full range of configuration options.  Ensure that "Play Until Done" is checked for each dynamic item (video, rss, etc.).  Save and publish the changes.

In each of the nested presentations that you marked as "Play Until Done", open and go into the presentation settings (the little gear icon in the top right corner) and make sure that the "Play Until Done Placeholder" correctly points to the placeholder containing the Video or RSS Gadget.  Also make sure that "Play Until Done" is checked on the Video or RSS Gadget item in that placeholder as well.  Once complete, save and publish the changes.

**NOTE:   If there is only one item in the placeholder, you will probably not see all of the options.  Add a second item (anything will do, but text is the easiest), click "Save" (to add the item), and now you should be able to click on the original item.  That will make the duration option visible and you can put a check by Play Until Done.  Save that change, delete the item you just added and save that placeholder once more.

Thanks and let me know if that helps,

Matthew