RiseVision on Chromebox

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

To receive updates, make sure to subscribe to the Rise Vision Blog, or join the new Community and post questions.
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I am planning to pilot RiseVision on 10+ sites using Chromebox. Therefore is it possible to pre-install RiseVision player on these Chromeboxes, assign Display / Claim ID and simply go to a site and connect the Chromebox to TV screen. If not, any suggestion to remotely install the player and assign Display / Claim ID once the Chromebox is connected to TV screen?
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Sanjay Kaler

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Posted 4 years ago

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Blake Freeman, Official Rep

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Hello Sanjay,

That is absolutely possible as long as the chromebox has a network connection on site. For displays using chromebox as a media player, we recommend using kiosk mode. You can find our instructions on that setup here.

Let us know how your project goes!
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Jawed Zulfiqar

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Where can I find google Device Management?
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Blake Freeman, Official Rep

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Jawed,

You can find more information on Google Device Management here. Please note that Rise Player for ChromeOS development is currently on hold.
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Chris Palmer

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Can you point me to another topic or explain here why Rise Player for Chrome OS development is on hold?
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Darius - PRODO.us, Champion

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Chris, basically we had crashing Chrome devices every time Rise Vision pushed an update... every 2 weeks or so. It was really pretty stressful time for us here ))) In addition, often the RV App did not work well with the newest Chrome updates. This is why the management console with the locked-in Chrome devices was pretty much a mandatory thing. Many did not have that and they were getting crashes after Chrome updates on top of crashes after RV updates... as I said... the times were dark )))
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Robb, Official Rep

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Chris,

Darius explained it quite well above :).

Here is the post in the forum where we discussed the state of the Chrome Player: https://community.risevision.com/rise_vision_inc/topics/chrome-application-player-on-hold-due-to-iss...

If you have any questions after going through that, please let us know!
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Sanjay Kaler

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Yes i understand the kiosk mode and RiseVision player can be installed remotely using device management.

I wanted to confirm if it's possible to assign Display / Claim ID remotely or pre-configure them to a display in-house and simply connect the device with those settings to another screen onsite?

Thanks for your help!
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Blake Freeman, Official Rep

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Sanjay,

When you initially set up the Rise Vision application, it will ask for the display ID to be configured. Simply add the display ID that is assigned from your account on rva.risevision.com, and the assigned presentation and schedule will begin playing. There should be no need for a claim ID. This will be persistent through reboots, and shouldn't need to be re-entered unless the chromebox is factory reset.
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Sanjay Kaler

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Thanks Blanke.

Just confirm my understanding of the whole process, here is what i think would make sense:
  1. As we are already Google Apps customer, create org policy for network settings and installing RiseVision player in kiosk mode (can be done in-house)
  2. Create required number of Display IDs for different sites in RiseVision app (can be done in-house)
  3. Buy new Chromebox
  4. Connect it to TV screen at remote site and enroll the device at first boot (require physical presence)
  5. Enter pre-created Display ID for the screen (require physical presence)
  6. Now the display is ready to be managed through RiseVision app
As you might have noticed we want to limit the visit to remote site as much as possible and finish everything in one go.

Can you think of any limitation or challenges in the above process? E.g. if the display is turned off, that might re-set display id etc?

Any other suggestion / pointers would be really appreciated.

As always, thanks so much for your help.

Note: Once we go through this process, i will write a tutorial for this community to refer in future.

Kind regards,

Sanjay Kaler
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Blake Freeman, Official Rep

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Sanjay,

All of your steps look like what I would do when setting up a Chromebox in house. Turning the display off will not reset the Display ID on the chromebox, the only thing that should reset the display ID would be a factory reset, power wash, or some sort of physical manipulation of the device.

I would recommend following the steps that you have outlined, and maybe setting up the chromeboxes at your office. At that point, you would just have to take the boxes out to the sites, connect HDMI, Network, and Power, and you're good to go. The great thing about our platform on chromebox is it's simplicity, there is really very little setup or management needed.

Thanks for all of your questions and input!
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Sanjay Kaler

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That's great, thanks for the confirmation Blake.

So i can assign the display ID in-house and confirm it's working and then literally connect the device to any TV screen and that should just work?

Once the display IDs are configured in-house, i can stick them to Chromeboxes and wherever these boxes are installed, i can note down the location details and update it in RiseVision app for that display ID?

Regards,
Sanjay
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Blake Freeman, Official Rep

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Sanjay,

That is all correct!
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tracourt

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what kiosk app should i download?
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Darius - PRODO.us, Champion

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Very strange... could this could be the version of RV App you have installed?
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CedarNate

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Hmm. Looks like our Chrome OS devices are using Rise Player version 15.10.7.9312 instead of what the app linked above lists as version 15.11.20.7944. Is the Rise Player app not updating automatically because it's not publically listed?
(Edited)
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Darius - PRODO.us, Champion

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Rise Vision stopped updating their App for Chrome devices long time ago, but Robb was mentioning this just above in this thread. Some users still may have the other versions on their hands.
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CedarNate

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Are Chrome Web Store apps supposed to automatically update? Is the Rise Player not updating automatically because it's not listed in the Web Store?
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Robb, Official Rep

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CedarNate,

I didn't think that would be the case, but to be 100% honest, I am not sure of the behaviour of unlisted apps. You can still access the Chrome App Player as per the info on the Create a Display page. 

If a Windows or Linux Display is not possible, perhaps updating to that new version may solve your issue.