Risevision keeps crashing on the chromebox

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  • Problem
  • Updated 4 years ago
  • Solved
Risevision keeps crashing on my chromeboxs. I'm not sure what is the issue i have the presentation setup threw risvision storage. Presentation has only a playlist of videos that is it playing, after a hour risvision app will crash. I tried removing the risevision app and re installing it didn't help. Any ideas what it could be? 
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Andranik Lalayan

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Posted 4 years ago

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Blake Freeman, Official Rep

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Andranik,

Have you follow the steps outlined to setup the Chromboxes at risevision.com/player?

I would recommend a complete wipe of one of the chrome boxes, followed by installing the player according to the guide there. If you are still having issues, you may have a problem with your video format.
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Andranik Lalayan

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I have also tried that. I have the videos at mp4 format. Is there another format I should use?
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Andranik Lalayan

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Hi Blake,

Any thoughts on this?
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Blake Freeman, Official Rep

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Andranik,

I have been unable to create these crashes on my local chromebox using the HTML5 Video Widget.

Would you be able to test a theory for me? Put 10 videos in one presentation, 10 in another, and 8 in another. Schedule these three presentations to run in order. Your media player may be running out of system resources trying to cache all of these large files, causing the crash.
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Andranik Lalayan

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Is there any way we can extend our risevision storage trial so we can test out your theory please?
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Blake Freeman, Official Rep

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Andranik,

We cannot offer trial extensions for storage. Our licensing server does not offer this feature at this time.
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Andranik Lalayan

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Is there notting we can do... I cant convince anyone to bit and purchase something that were not 100% is working for us.
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Alex Kolenoff

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Andranik,

You could try creating a new sub-company where there would be a new Storage Trial.  You would have to upload your content and use that sub-company for your testing until it expires.
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Andranik Lalayan

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Hmmmm.... What about youtube? I have our videos uploaded to youtube and that seemed to work with risevision but every now and then it would pop up a wired random commercial..... Our youtube channel is not setup to play adds on our videos any reason why it is doing that?
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William Oneal, Champion

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Check your monetized settings on each video you have on your channel. If the settings are correct on each video you will not get ads. If it's not set correctly then you will get random ads.
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Andranik Lalayan

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Thank you everyone for the support really appreciate it.  I got the Youtube Widget to work. :)