risevision crash after auto update to 2015.09.22.12.50

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Hi,

We have 6 intel nuc DC3217IYE white Ubuntu 14.04.2 LTS vision and rise player.
2 nuc have vision rise version 2015.09.16.17.00
4 nuc have vision rise version 2015.09.22.12.50
These 4 are in use and automatically updated to the new version.
2 nuc did not work after the update, and had to be started manually with the power button.

anybody knows why this happened?

- logging
Sep 21 03:22:52.677 INFO: ***** RisePlayer version 2.0.036 *****
Sep 21 03:22:52.686 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 21 03:22:52.687 INFO: Loading display properties...
Sep 21 03:22:52.704 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=N3BRFASANJAK&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 21 03:22:52.715 INFO: Server started
Sep 21 03:22:55.442 INFO: update_required received
Sep 21 03:22:55.630 INFO: Installed components match remote versions. Not restarting
Sep 21 10:19:44.054 INFO: update_required received
Sep 21 10:19:44.379 INFO: Installed components match remote versions. Not restarting
Sep 22 03:00:41.866 INFO: ***** RisePlayer version 2.0.036 *****
Sep 22 03:00:41.875 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 22 03:00:41.877 INFO: Loading display properties...
Sep 22 03:00:41.894 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=N3BRFASANJAK&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 22 03:00:41.904 INFO: Server started
Sep 22 03:00:45.680 INFO: update_required received
Sep 22 03:00:45.857 INFO: Installed components match remote versions. Not restarting
Sep 23 03:00:41.418 INFO: ***** RisePlayer version 2.0.036 *****
Sep 23 03:00:41.427 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 23 03:00:41.429 INFO: Loading display properties...
Sep 23 03:00:41.445 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=N3BRFASANJAK&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 23 03:00:41.456 INFO: Server started
Sep 23 03:00:44.266 INFO: update_required received
Sep 23 03:00:48.228 INFO: Installed components match remote versions. Not restarting
Sep 23 02:31:18.953 INFO: update_required received
Sep 23 02:31:19.162 INFO: Installed components match remote versions. Not restarting
Sep 23 09:54:28.188 INFO: update_required received
Sep 23 09:54:28.481 INFO: Installed components match remote versions. Not restarting
Sep 24 10:27:11.952 INFO: update_required received
Sep 24 10:27:12.362 INFO: Installed components match remote versions. Not restarting
Sep 24 11:27:57.296 INFO: ***** RisePlayer version 2015.09.22.12.50 *****
Sep 24 11:27:57.304 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 24 11:27:57.305 INFO: Loading display properties...
Sep 24 11:27:59.012 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=N3BRFASANJAK&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 24 11:27:59.023 INFO: Server started
Sep 24 11:28:01.673 INFO: update_required received
Sep 24 11:28:01.973 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=N3BRFASANJAK
Sep 24 11:28:02.146 INFO: Browser is not upgradeable
Sep 24 11:28:02.148 INFO: Installed components match remote versions. Not restarting
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Posted 3 years ago

  • 1
Photo of Tyler Johnson

Tyler Johnson, Employee

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Hi, can you confirm that two of the units upgraded without issue and they are configured that same as the two that required a reboot?

Of the two that had to be rebooted, what was the status of the unit before rebooting?  Was it a blank screen?
all nuc and risevision players have the same configured.

the risevision player just freezed. the scrolling text at the bottom of or presentation just stopt scrolling.
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Blake Freeman, Official Rep

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Hi there,

The log you provided, is it the same on both un-upgraded NUCs?
this is an un-upgreded nuc
Sep 21 10:02:40.521 INFO: ***** RisePlayer version 2.0.036 *****
Sep 21 10:02:40.528 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 21 10:02:40.530 INFO: Loading display properties...
Sep 21 10:02:40.546 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=&claimId=&sysinfo...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 21 10:02:40.557 INFO: Server started
Sep 21 10:03:15.565 INFO: Exec: [killall, chrome]
Sep 21 10:03:17.581 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=WBX4UBVH5EDY&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 21 10:03:21.149 INFO: update_required received
Sep 21 10:03:21.347 INFO: Installed components match remote versions. Not restarting
Sep 21 10:04:22.498 INFO: ***** RisePlayer version 2.0.036 *****
Sep 21 10:04:22.505 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 21 10:04:22.507 INFO: Loading display properties...
Sep 21 10:04:22.524 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=WBX4UBVH5EDY&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 21 10:04:22.537 INFO: Server started
Sep 21 10:04:25.591 INFO: update_required received
Sep 21 10:04:25.909 INFO: Installed components match remote versions. Not restarting
Sep 21 10:13:46.761 INFO: ***** RisePlayer version 2.0.036 *****
Sep 21 10:13:46.769 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 21 10:13:46.770 INFO: Loading display properties...
Sep 21 10:13:46.788 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=WBX4UBVH5EDY&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 21 10:13:46.800 INFO: Server started
Sep 21 10:13:48.950 INFO: update_required received
Sep 21 10:13:49.140 INFO: Installed components match remote versions. Not restarting
Sep 21 10:17:46.781 INFO: Exec: [killall, chrome]
Sep 21 10:17:48.804 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=WBX4UBVH5EDY&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 21 10:17:50.759 INFO: update_required received
Sep 21 10:17:51.096 INFO: Installed components match remote versions. Not restarting
Sep 24 03:24:34.023 INFO: ***** RisePlayer version 2.0.036 *****
Sep 24 03:24:34.030 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 24 03:24:34.031 INFO: Loading display properties...
Sep 24 03:24:34.049 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=WBX4UBVH5EDY&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 24 03:24:34.062 INFO: Server started
and this is the log of an succesfull upgraded player

Sep 23 02:29:23.845 INFO: ***** RisePlayer version 2015.09.22.12.50 *****
Sep 23 02:29:23.852 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 23 02:29:23.854 INFO: Loading display properties...
Sep 23 02:29:25.267 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=MVEV6DRYEUZ4&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 23 02:29:25.285 INFO: Server started
Sep 23 02:29:27.793 INFO: update_required received
Sep 23 02:29:28.253 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 23 02:29:28.427 INFO: Browser is upgradeable
Sep 23 02:29:28.430 INFO: Installed components match remote versions. Not restarting
Sep 23 02:30:27.525 INFO: update_required received
Sep 23 02:30:27.710 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 23 02:30:27.905 INFO: Browser is not upgradeable
Sep 23 02:30:27.907 INFO: Installed components match remote versions. Not restarting
Sep 23 02:31:27.343 INFO: update_required received
Sep 23 02:31:27.516 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 23 02:31:27.680 INFO: Browser is not upgradeable
Sep 23 02:31:27.682 INFO: Installed components match remote versions. Not restarting
Sep 23 02:39:18.534 INFO: update_required received
Sep 23 02:39:19.043 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 23 02:39:19.203 INFO: Browser is not upgradeable
Sep 23 02:39:19.205 INFO: Installed components match remote versions. Not restarting
Sep 23 08:50:12.937 INFO: update_required received
Sep 23 08:50:13.301 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 23 08:50:13.464 INFO: Browser is not upgradeable
Sep 23 08:50:13.466 INFO: Installed components match remote versions. Not restarting
Sep 24 03:00:41.360 INFO: ***** RisePlayer version 2015.09.22.12.50 *****
Sep 24 03:00:41.369 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 24 03:00:41.370 INFO: Loading display properties...
Sep 24 03:00:43.139 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=MVEV6DRYEUZ4&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 24 03:00:43.150 INFO: Server started
Sep 24 03:00:45.526 INFO: update_required received
Sep 24 03:00:45.691 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 03:00:45.860 INFO: Browser is not upgradeable
Sep 24 03:00:45.864 INFO: Installed components match remote versions. Not restarting
Sep 24 04:52:33.722 INFO: ***** RisePlayer version 2015.09.22.12.50 *****
Sep 24 04:52:33.731 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 24 04:52:33.733 INFO: Loading display properties...
Sep 24 04:52:35.397 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=MVEV6DRYEUZ4&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 24 04:52:35.408 INFO: Server started
Sep 24 04:55:35.366 INFO: Exec: [killall, chrome]
Sep 24 04:55:37.391 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=MVEV6DRYEUZ4&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 24 04:55:39.570 INFO: update_required received
Sep 24 04:55:39.843 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 04:55:40.005 INFO: Browser is not upgradeable
Sep 24 04:55:40.007 INFO: Installed components match remote versions. Not restarting
Sep 24 08:44:28.715 INFO: update_required received
Sep 24 08:44:29.037 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 08:44:29.251 INFO: Browser is not upgradeable
Sep 24 08:44:29.254 INFO: Installed components match remote versions. Not restarting
Sep 24 08:45:28.449 INFO: update_required received
Sep 24 08:45:28.727 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 08:45:28.894 INFO: Browser is not upgradeable
Sep 24 08:45:28.896 INFO: Installed components match remote versions. Not restarting
Sep 24 08:46:28.319 INFO: update_required received
Sep 24 08:46:29.687 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 08:46:29.893 INFO: Browser is not upgradeable
Sep 24 08:46:29.896 INFO: Installed components match remote versions. Not restarting
Sep 24 11:42:18.139 INFO: update_required received
Sep 24 11:42:18.534 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:42:18.701 INFO: Browser is not upgradeable
Sep 24 11:42:18.703 INFO: Installed components match remote versions. Not restarting
Sep 24 11:47:33.310 INFO: update_required received
Sep 24 11:47:33.490 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:47:33.654 INFO: Browser is not upgradeable
Sep 24 11:47:33.656 INFO: Installed components match remote versions. Not restarting
Sep 24 11:48:42.213 INFO: update_required received
Sep 24 11:48:42.374 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:48:42.538 INFO: Browser is not upgradeable
Sep 24 11:48:42.539 INFO: Installed components match remote versions. Not restarting
Sep 24 11:52:10.148 INFO: update_required received
Sep 24 11:52:10.336 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:52:10.497 INFO: Browser is not upgradeable
Sep 24 11:52:10.499 INFO: Installed components match remote versions. Not restarting
Sep 24 11:53:10.142 INFO: update_required received
Sep 24 11:53:10.307 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:53:10.487 INFO: Browser is not upgradeable
Sep 24 11:53:10.490 INFO: Installed components match remote versions. Not restarting
Sep 24 11:54:10.149 INFO: update_required received
Sep 24 11:54:10.310 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:54:10.472 INFO: Browser is not upgradeable
Sep 24 11:54:10.474 INFO: Installed components match remote versions. Not restarting
Sep 24 11:55:10.281 INFO: update_required received
Sep 24 11:55:10.447 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:55:10.626 INFO: Browser is not upgradeable
Sep 24 11:55:10.629 INFO: Installed components match remote versions. Not restarting
Sep 24 11:58:34.902 INFO: update_required received
Sep 24 11:58:35.123 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 11:58:35.276 INFO: Browser is not upgradeable
Sep 24 11:58:35.278 INFO: Installed components match remote versions. Not restarting
Sep 24 02:46:59.359 INFO: update_required received
Sep 24 02:47:03.020 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=MVEV6DRYEUZ4
Sep 24 02:47:03.590 INFO: Browser is not upgradeable
Sep 24 02:47:03.597 INFO: Installed components match remote versions. Not restarting
Photo of Blake Freeman

Blake Freeman, Official Rep

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Javafoodservice,

Unfortunately it doesn't look like we have any local logs for those two displays that failed. We see them as offline on the 18th, 19th, 20th, briefly online on the 21st, and offline since. Could you be having some local network issues? If so, the download of the new version of player may have failed and caused this error.

Could you manually update your two NUCs using the instructions here and let me know the results?
we did not experience any network issues, the logging of a failed update was in my first post.
(Edited)
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Blake Freeman, Official Rep

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Javafoodservice,

Could you try manually updating your NUCs a posted above and let me know the result? Thanks.
how can i do this, (uninstall the current rise vision player en download a new version)
we just had an other crash.

Sep 25 03:00:42.706 INFO: ***** RisePlayer version 2.0.036 *****
Sep 25 03:00:42.715 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 25 03:00:42.716 INFO: Loading display properties...
Sep 25 03:00:42.733 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=N3BRFASANJAK&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 25 03:00:42.744 INFO: Server started
Sep 25 03:00:44.946 INFO: update_required received
Sep 25 03:00:45.248 INFO: Installed components match remote versions. Not restarting
Sep 25 11:50:15.814 INFO: update_required received
Sep 25 11:50:16.588 INFO: Installed components match remote versions. Not restarting
Sep 25 11:51:15.661 INFO: update_required received
Sep 25 11:51:16.877 INFO: Installed components match remote versions. Not restarting
Sep 29 08:39:47.791 INFO: ***** RisePlayer version 2.0.036 *****
Sep 29 08:39:47.799 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Sep 29 08:39:47.800 INFO: Loading display properties...
Sep 29 08:39:47.817 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=N3BRFASANJAK&claimId=...' > '/home/system/rvplayer/chromium.log' 2>&1]
Sep 29 08:39:47.828 INFO: Server started
Sep 29 08:39:49.856 INFO: update_required received
Sep 29 08:39:50.443 INFO: Installed components match remote versions. Not restarting
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Blake Freeman, Official Rep

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Javafood service,

To uninstall the player simply delete the folder in which it is contained, then reinstall using the new installer.
i just reinstalled 1 Nuc it has now Player Version: RisePlayer 2015.09.24.20.40

and i will keep you posted.
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Justin, Employee

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Javafoodservice,

Thanks. Let us know if you have further issues.

Justin