RiseVision compatibility on Cenique

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  • Question
  • Updated 1 year ago
We received word that due to some changes in your player/server architecture (adding the ability to provide a local caching feature), Cenique devices will no longer support/promote Rise Vision and make maintenance updates.

They believe that your application will continue to work fine for months to come but that we should have a backup plan.

We currently have approximately 300 live/deployed Ceniques in the field which are running content on RiseVision so this is concerning for us.  For our planning purposes, would you be able to tell us your approx timeline for this change in your player architecture, and if you have any idea regarding how it will continue to run on these devices over time?

Thank you!
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Julie Giffin

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Posted 1 year ago

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Alan Clayton, Official Rep

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Hi Julie, thanks for reaching out.

While we are releasing improvements at a rate faster than ever before, we do not have any updates planned that would impact a Cenqiue device being able to show content. Having said that, we do not support or test Cenique so there are no guarantees. I understand that is not the response you are looking for so I’ll share with you our longer term strategy as it relates to Rise Player.

For the last two months we have been working on updates to Rise Player that will provide us with the ability to add new features tailored for enterprise level customers (e.g., Display Monitoring, Offline Play, Display Control, etc). We'll be making an announcement on this soon. As part of this work, we’ve also made Rise Player more “portable” so that we can expand our supported operating systems to include Android (and Chrome OS).

I do not have a timeline for when we will start work on an Android Player, but I can tell you that we are working towards it and will get there as soon as possible. For what it is worth, the internal Rise Vision team I represent is focused solely on Rise Player. We want it just as much as you.

Until then, my recommendation is to add new Displays, or replace failed Cenique devices, with a Media Player that runs a supported operating system so you can use Rise Player, which we support.

I hope that helps.

Thank You
(Edited)
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Larry Tosten

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I have switched to the Intel Compute iStick computers model BOXSTK1AW32SC and installed the windows 10-32-bit players (under RiseVision's Display tab),  Turned off everything under the windows privacy settings, installed google chrome (so I could install the remote desktop app) and set if for the default browser, turned off windows update under the services tab.  My visits to customer sites have dropped to ZERO!  I can do everything remotely without any additional costs that Cenique wanted with Chrome Remote Desktop.   Stick with RiseVision... they are absolutely awesome!!!! 
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Larry Tosten

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The iSticks are only about $125 each, all of our customers will be swapped out by the end of this month... we shared the cost with them and ate a large portion just to keep them as Happy Customers... at's all about the Month Re-Occurring Revenue :-)
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Larry Tosten

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Looks like Risevision, has a done for you solution in it's store.  The extra price is well worth them handling all of the "extra stuff" you have to do to get the player installed.
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Blake Freeman, Official Rep

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Larry,

Thanks so much for the experience and kind words!