risevision app restarting every 5 minutes

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
I have a Risevision player running on a boot camp instance on a Mac Mini (standard setup for our other Risevision players). One of our displays has a schedule containing a single playlist item: a metrics page created through our ticketing system set up to authenticate automatically when the player starts.

The problem being faced is that the Risevision app is completely restarting (entire screen goes black, then the pop up appears in the middle of the screen that says "Starting Risevision Player" with the loading bar). At first I thought it was because the metrics display itself was set to refresh every 5 minutes, but once I changed that value to 15 minutes, the Risevision app continues to reset every 5 minutes. Can't find a setting on the backend showing that the player is scheduled to reset every 5 minutes, and I even changed the duration value for the playlist item to a larger value (10 minutes, or 600 seconds), but this has no effect on the Risevision app restarting on its own.
Photo of Daniel Solbach

Daniel Solbach

  • 70 Points

Posted 1 year ago

  • 1
Photo of Mike Thomas

Mike Thomas

  • 1,282 Points 1k badge 2x thumb
Daniel,

Thanks for reporting this. I have sent you a message seeking additional information.

Regards,
Mike Thomas