RisePlayer won't start - Asus Chromebox

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I manage a few displays for our School District. We have Asus Chromeboxes, -M004U. Over the weekend the one I use for testing has quit working. On Friday while testing a presentation I'd moved it from one schedule to another forcing a reboot and adding the Claim ID again. It was running when I left. On Monday I come back to a spinning wheel. When rebooting you can see the RisePlayer kiosk app launch, it checks for network, and then nada, just hangs indefinitely. Has there been some update to Chrome OS that's triggered this? Anyone have any suggestions?  I fear messing with Google Admin Console and the Kiosk app because I don't want to break the displays that are still working. 
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Kirk Rohlfs

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Kirk,

No changes have been made from our end, Rise Player for Chrome OS has been deprecated and is unsupported.

You may want to try powerwashing the device.
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Robb, Official Rep

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Kirk,

Were you able to determine the issue? Did powerwashing help?
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Kirk Rohlfs

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We can't actually powerwash because we'll lose the Admin Console licensing.  I did use the Chrome recovery utility to reinstall the OS.  That did not help.  I have managed to get it going though. Here's what I did.  Pressed Ctrl Alt S to launch Chrome instead of RIsePlayer. Signed in as a domain user and manually installed the RIseVision App. Did this to just troubleshoot the OS and hardware, essentially bypassing our policy. It worked fine.  Then after a reboot it launched the player and my presentations showed up as it should.  No clue what happened and why that fixed it? However I have since tried to test it on a Dell Chromebook 11 and it is doing the same thing. Searches for network and then just spins.  I have a feeling there is an issue with the kiosk app that is pushed out through Google admin.
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Robb, Official Rep

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Wow...that is a strange one. I can't say I have run into that before.

It wouldn't be any changes on our side, as we haven't made any modifications to that Player in quite some time. Perhaps it is something with how Google is managing Kiosk Apps on Chrome OS Devices. 

Can you try the same steps to correct on the Chromebook to see if it fixes it there as well?