RisePlayer 2015.10.12.15.11 crashed 4 times today (blackscreen - player restart)

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
hi there,

the RisePlayer 2015.10.12.15.11 crashed for the 4 time today. we are running this on an intel Nuc I3. i can't find the problem in the logging (see below). it's the player that restarts not the nuc. 

Oct 19 03:00:40.735 INFO: ***** RisePlayer version 2015.10.12.15.11 *****
Oct 19 03:00:40.743 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
Oct 19 03:00:40.744 INFO: Loading display properties...
Oct 19 03:00:42.450 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 03:00:42.461 INFO: Server started
Oct 19 03:00:44.769 INFO: update_required received
Oct 19 03:00:44.933 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 03:00:45.094 INFO: Browser is upgradeable
Oct 19 03:00:45.096 INFO: Installed components match remote versions. Not restarting
Oct 19 04:02:43.154 INFO: Exec: [killall, chrome]
Oct 19 04:02:45.375 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 04:02:47.613 INFO: update_required received
Oct 19 04:02:47.907 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 04:02:48.079 INFO: Browser is upgradeable
Oct 19 04:02:48.081 INFO: Installed components match remote versions. Not restarting
Oct 19 05:04:43.057 INFO: Exec: [killall, chrome]
Oct 19 05:04:45.286 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 05:04:47.409 INFO: update_required received
Oct 19 05:04:47.715 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 05:04:47.917 INFO: Browser is upgradeable
Oct 19 05:04:47.919 INFO: Installed components match remote versions. Not restarting
Oct 19 06:06:43.059 INFO: Exec: [killall, chrome]
Oct 19 06:06:45.289 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 06:06:47.251 INFO: update_required received
Oct 19 06:06:47.574 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 06:06:47.742 INFO: Browser is upgradeable
Oct 19 06:06:47.745 INFO: Installed components match remote versions. Not restarting
Oct 19 07:09:43.073 INFO: Exec: [killall, chrome]
Oct 19 07:09:45.319 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 07:09:47.462 INFO: update_required received
Oct 19 07:09:47.756 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 07:09:47.931 INFO: Browser is upgradeable
Oct 19 07:09:47.934 INFO: Installed components match remote versions. Not restarting
Oct 19 08:14:43.104 INFO: Exec: [killall, chrome]
Oct 19 08:14:45.291 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 08:14:47.199 INFO: update_required received
Oct 19 08:14:47.478 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 08:14:47.696 INFO: Browser is upgradeable
Oct 19 08:14:47.698 INFO: Installed components match remote versions. Not restarting
Oct 19 09:21:42.595 INFO: Exec: [killall, chrome]
Oct 19 09:21:44.826 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 09:21:46.822 INFO: update_required received
Oct 19 09:21:47.129 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 09:21:47.299 INFO: Browser is upgradeable
Oct 19 09:21:47.302 INFO: Installed components match remote versions. Not restarting
Oct 19 09:25:43.063 INFO: Exec: [killall, chrome]
Oct 19 09:25:45.273 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 09:25:47.222 INFO: update_required received
Oct 19 09:25:47.489 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 09:25:47.661 INFO: Browser is upgradeable
Oct 19 09:25:47.663 INFO: Installed components match remote versions. Not restarting
Oct 19 09:30:08.412 INFO: Exec: [killall, chrome]
Oct 19 09:30:10.633 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 09:30:12.633 INFO: update_required received
Oct 19 09:30:12.906 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 09:30:13.074 INFO: Browser is upgradeable
Oct 19 09:30:13.077 INFO: Installed components match remote versions. Not restarting
Oct 19 10:33:43.156 INFO: Exec: [killall, chrome]
Oct 19 10:33:45.354 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 10:33:47.332 INFO: update_required received
Oct 19 10:33:48.345 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 10:33:48.517 INFO: Browser is upgradeable
Oct 19 10:33:48.520 INFO: Installed components match remote versions. Not restarting
Oct 19 11:36:42.583 INFO: Exec: [killall, chrome]
Oct 19 11:36:44.802 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 11:36:46.717 INFO: update_required received
Oct 19 11:36:47.029 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 11:36:47.253 INFO: Browser is upgradeable
Oct 19 11:36:47.256 INFO: Installed components match remote versions. Not restarting
Oct 19 12:39:43.133 INFO: Exec: [killall, chrome]
Oct 19 12:39:45.354 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 12:39:47.286 INFO: update_required received
Oct 19 12:39:47.584 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 12:39:47.747 INFO: Browser is upgradeable
Oct 19 12:39:47.748 INFO: Installed components match remote versions. Not restarting
Oct 19 01:42:43.229 INFO: Exec: [killall, chrome]
Oct 19 01:42:45.447 INFO: Exec: [bash, -c, '/home/system/rvplayer/chrome-linux/chrome' --kiosk --no-default-browser-check --noerrdialogs --no-first-run --no-message-box --disable-desktop-notifications --allow-running-insecure-content --always-authorize-plugins --allow-outdated-plugins --user-data-dir='/home/system/.config/rvplayer' --disk-cache-dir='/home/system/.cache/rvplayer' --touch-devices=$(xinput list | grep Touchscreen | awk 'match($0, /id=/){print substr($0, RSTART+3, RLENGTH-1)}') --touch-events=enabled --enable-pinch 'http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=6K4YK3CN6VZF&claimId=&sysinfo=os%3Dlnx%26iv%3D2015.10.08.11.00%26jv%3D7.80%26pn%3DRisePlayer%26pv%3D2015.10.12.15.11%26ev%3D2015.08.26.12.00%26ip%3D10.1.15.63' > '/home/system/rvplayer/chromium.log' 2>&1]
Oct 19 01:42:47.378 INFO: update_required received
Oct 19 01:42:47.682 INFO: Checking browser upgradeability at http://rvaserver2.appspot.com/player/isBrowserUpgradeable?displayId=6K4YK3CN6VZF
Oct 19 01:42:47.851 INFO: Browser is upgradeable
Oct 19 01:42:47.854 INFO: Installed components match remote versions. Not restarting
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Posted 3 years ago

  • 1
Make it 5 times that the player restarted
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Blake Freeman, Official Rep

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Javafoodservice,

Can you please tell me the name of the display that's having this issue?
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Blake Freeman, Official Rep

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Javafoodservice,

It looks like Rise Player isn't receiving a heartbeat signal, which is causing the restarts. This could be a problem with your network or proxy configuration. On the media player, with Rise Player running, could you please open a browser window and navigate to localhost:9449/heartbeat. Let me know what appears there.
(Edited)
when the player is restarting the heartbeat website does not show any data. but also when it's booted, the heartbeat page is white (does not show any thing)
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Tyler Johnson, Employee

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It looks as though the display has been stable for the past few hours without interruption since 1000UTC.
Has anything changed?
i changed the presentation at 10:00 UTC. 
-> i changed it now back to the one that was playing before. 
we had 4 crashes already to day (at 8:08, 9:13, 10:15, 11:18) UTC +0200
it seems to crash every hour. 
we have a presentation running with one url in it 'http://be.mobileninja.net/apps/mapviewer/#/map?lang=nl' that displays a traffic map of Belgium.
on a screen with resolution: 2560*1080

i did not find any other logging of the crashes not even in Ubuntu.
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Blake Freeman, Official Rep

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Javafoodservice,

It looks like the crashing seems to be caused by this presentation being scheduled, as when another presentation is scheduled you are not experiencing crashes. Can you confirm that? If so, I will need to get this presentation running locally to confirm the issue.
i even tried changing the presentation (from an html with iframe inside to url link) but also this presentation crashed. we have an other schedule ('transport') with another resolution 1600*1200px and also the traffic map as url, this schedule does not crash.

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Blake Freeman, Official Rep

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Javafoodservice,

Since this is only happening with your custom URL, I'm afraid that there isn't much I can do. I would advise you to take a look at the Google Chrome Developer console while Rise Player is running your content, you may get some idea as to what is causing the crash.