Rise Vision screen capture functionality in question

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Screen capture functionality was a great addition to the Display App IMO, but after today I am questioning if it really is doing what it was supposed to do. Every morning I was trusting it when checking the status of our displays, but this morning we received a message from one of our locations that there was a pop up right over the RV content. I immediately captured the screen and it look 'business as usual.' Then I connected remotely and sure enough, there was a big pop-up from Windows covering most of the screen.

I have all the notifications turned-off and updates deferred. Anyway, I cannot really defer important security updates, and I believe one of those was installed, which triggered the pop-up. That is OK and I was expecting that sooner or later (that was really the first time I've got something like that on our display).

Thing is that I am checking all the displays by capturing their screens every morning. I would have caught this pop-up just in time before our customer even seen it, if the Displays App really was capturing what is on a screen and not only what is in RV Display App.

p.s. all Windows users be aware of some Windows update that might bring this pop up to your screens soon too.
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Darius - PRODO.us, Champion

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Posted 2 years ago

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Alan Clayton, Official Rep

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Right now we only capture what is rendered in Chromium, but you bring up a good point. We'll look at improving this by capturing the entire desktop so errors like what you describe can be detected.

Thanks. Appreciate the feedback! 
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Darius - PRODO.us, Champion

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Thank you, Alan. I am looking forward to it. All that took my by surprise, as I was not aware that Display App is capturing what is rendered in Chromium only.
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Alan Clayton, Official Rep

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Darious, as of Player version RisePlayerElectron 2017.05.10.18.06 the entire desktop will be captured so you'll be able to see if external windows are showing over your Presentation.

Thanks!
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Darius - PRODO.us, Champion

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That is great news, thank you guys!

Also, I always wanted to learn, when people spell my name with 'O' (very common mistake), is this because they think it must be there or is it because letter "i" and "o" are right next to each other on the keyboard? )))
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Wendi Borden, Champion

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Off topic, but since I read it and you ask Darius.. :)
I think my brain trains itself to type words as whole worlds and not individual characters.. "Darius" seems like it might trigger "curious" and I could see typing "ious"? I do this with things like "ever" and "every".. my brain just goes on and types a word, you know? I will say though, given my name is "Wendi" and people miss-spell it all the time as "Wendy" (even when it's printed directly above them) I am usually pretty careful to type people's names exactly as they spell them ;)
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Awesome update - thanks guys!
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Wendi Borden, Champion

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Just curious, are there plans to add the screen shot to the API? I'd love to be able to get the image (or even a link to the image) update my own dashboard..
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Wendi,

No plans that I am aware of at this time, however we will be sure to update everyone if we do make changes to the API in the future!
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Darius - PRODO.us, Champion

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One thing it does not capture, though... the mouse pointer.
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Wendi Borden, Champion

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Sad.. thanks for pointing that out, that's the biggest thing we'd want it for :/
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Darius - PRODO.us, Champion

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Hi, there is also another little issue with Screen Capture in the Display App. It only takes 1080X1920 screenshots. Anything beyond that, like in multi screen setup, is left out.
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Thanks Darius. We'll add this to our backlog to look into.