rise vision player keeps restarting

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  • Problem
  • Updated 2 years ago
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We have 4 intel compute sticks (2nd edition) that are all Wifi connected to the same SSID in our HS building.  On startup rise vision will launch and pull the appropriate media (pictures, calendars etc), but then they will go totally black.  All 4 do it, but not at the same time.  They will eventually come back "on" by themselves sometimes after 30 minutes, sometimes after an hour, and sometimes the next day.  I'm a little bit at a loss trying to figure out why the player keeps crashing for lack of a better word.  

They are all scheduled to reboot at 3 AM.  If I go up in the ceiling and connect to the Compute stick I can kill the Rise Vision Player and then restart it and it will fix the problem but only temporarily.

Any advice or solutions would be appreciated.

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Josh Hubbard

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Posted 2 years ago

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Darius - PRODO.us, Champion

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You have set in power management to never sleep and never turn off display? What goes black, display or PC? When you say 'goes black,' do you mean crash like turn off or just display goes black?
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Josh Hubbard

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The rise vision player  on the TV goes black. The TV itself does not turn off.  If I ctrl+alt+delete I can pull up the task manager. 

It appears to be the rise vision player going black. It will just display a black screen.  Eventually it will go back to the splash screen saying Rise Vision Player is restarting and then show the gray screen with the loading circle and then display the presentation again.  
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Darius - PRODO.us, Champion

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Could be content or even network initiated crash giving you have them on WiFi (I do not even run Intel Sticks on WiFi for it being particularly bad on this device). Have you tried Removing RV App and installing the fresh and recent release?

Look at this too:

What if I have a Firewall / Proxy? Please note that if you have a Firewall or Proxy, you may need to configure it to allow our service on port 80 (http) and 443 (https) for the following addresses:

  • rvashow2.appspot.com
  • rvashow.appspot.com
  • rvaserver2.appspot.com
  • storage-dot-rvaserver2.appspot.com
  • store.risevision.com
  • commondatastorage.googleapis.com
  • googleapis.com
  • accounts.google.com
  • talkgadget.google.com
  • s3.amazonaws.com
  • p.jwpcdn.com/6/5/jwpsrv.js (Only necessary if your Presentation includes videos)
  • rackcdn.com
  • display-messaging.risevision.com
And if you are using Rise Priority Support and taking advantage of our remote diagnostic and correction service we will also need port 8041 open for the address connect.risevision.com.
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Josh Hubbard

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Thanks for the firewall/proxy info.  I will pass it along to the IT guys to have them check.  They have all had RV player uninstalled and then I downloaded it again from the download page as of this afternoon.  

3/4 were running correctly when I left the building today but I did notice that 1 had gone to black screen sometime between 1-3 PM today.  That timeframe meant it happened after the new install of RV player.  

I am pulling 2 google calendars, 1 weather widget, and 1 picture widget which gets its info from a folder on Rise Storage.
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Robb, Official Rep

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One thing you may want to investigate is if the images are very large. In some cases, depending on the capacity of the hardware, extremely large images that need to be scaled down to show in the Placeholder size can decrease reliability of the Presentation running. For example if the Placeholder is 1280 x 720, and the image is 4000 x 3000, that can cause unnecessary CPU and memory usage to scale that down. Just another suggestion to investigate.