Rise Vision Financial Table Stocks Not Updating

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
     I realize that the Financial Table Gadget has been deprecated, and is no longer available, but the ability to alter existing instances would still be available.

     The issue I am running into is the information provided by Rueters is (on more than one occasion) getting stuck and not changing sometimes for more than a few days. Is Rueters no longer supporting the old gadget? Is it's reporting having issues lately? Is there a URL I can check to verify the information is getting stuck on their end and not Rise Vision? An help would be appreciated. The client has reported the information eventually returns to normal, but at no specific frequency. Sometimes within hours, sometimes within days.
Photo of John Bagnal

John Bagnal

  • 602 Points 500 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi John,

Thanks for the heads up. I'll look into this today.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
John,

Could you please provide a link to preview the presentation that you're having a problem with?
Photo of John Bagnal

John Bagnal

  • 602 Points 500 badge 2x thumb
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Thanks John, I'll take a look!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
John,

I've got this up and running locally and so far the stock price is accurate. Hopefully we get some changes when the market comes open and I can begin to troubleshoot.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
John,

I have seen this updating normally throughout the day. Is it possible that the media player that this is displayed on is experiencing some type of network interruption? 

Also, I would suggest migrating off of this Gadget since it is no longer supported or actively developed. Stocktrak has provided a newer, currently supported widget here.
Photo of John Bagnal

John Bagnal

  • 602 Points 500 badge 2x thumb
I will inquire about the network interruption scenario and report back here. Thanks.

As previously noted in another thread by me. "The new one is lacking many of the advanced formatting options the old one had. Er; Custom fonts, column sizing, etc." 
(Edited)