Rise Storage Account, Charge for Storage

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Our church is using Rise Vision to drive all of our digital displays, which are driven from our content located in our Rise Vision Storage Account.  With the new Rise Vision pricing policy for using Rise Vision Storage, we had a few questions:

1.  When you state that "If your usage appears to be far outside of reasonable norms, we reserve the right to restrict your account," what exactly constitutes usage far outside of reasonable norms.  I realize that may be a loaded question, but some sort of range or maximum amount that we might be approaching would be helpful to determine the threshold as to what would constitute the possibility of throttling down the responses or additional charges being assessed.  This would alos be beneficial to help manage the amount of storage used to keep under the threshold.  

2.  Your new Storage charge is per company (in our case, our church), regardless of the number of displays we are running, correct?    

3.  Do you offer any free or discounted Storage available for nonprofit organization, specifically churches?  

Thank you for your kind consideration in responding to our inquiries. It is sincerely appreciated!

Kindest regards,
Ryan
Portage Chapel Hill United Methodist Church
Portage, Michigan   

          
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Ryan

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Posted 4 years ago

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Blake Freeman, Official Rep

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Ryan,

I would be happy to answer your questions!

  1. Usage far outside of the reasonable normsis our abuse policy. Should we find that a user is leveraging their account as a host outside of the Rise platform, we will need to take action. If you are using storage to run your Rise media displays, this will not be an issue. If there is an issue with your presentations causing abnormal bandwidth use, support will be happy to help you.
  2. Correct. Storage is priced per company, not per display.
  3. We don't offer any free or discounted storage at the moment, however if you are a tax exempt organization instructions for getting the needed documentation to us for your account are provided on the checkout page.
Please let me know if I can answer any more questions for you!