Rise Player won't start

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  • Updated 3 years ago
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I have a customer with several locations.  One player starts sometimes...other times not.  We have no idea why this happens.  Also I had never seen this happen on another machine...until today.  We have a test machine that will no longer start the Rise Player.  Unlike the customer machine, that we only have to restart and the player starts...this one won't start no matter how many times we restart the PC.  Any idea?  
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tony

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Posted 3 years ago

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Blake Freeman, Official Rep

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tony,

Has Rise Player been removed from the startup programs? Has the directory format that the Rise Player is contained in changed at all?
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tony

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Nothing has been done to the machines.  One won't start at all.  Another randomly.  I wish I could tie some sort of instance, common thread...but I can't find one.  
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Blake Freeman, Official Rep

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tony,

You'll need to check startup applications and ensure that Rise Player is set to auto-start when Windows loads. Alternatively, you can follow the steps under "Configure Application Monitor" found in our help documentation.