Rise Player on Windows showing white screen.

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even we faced issues today with couple of our displays going white screen. We run on windows platform. All these displays are different locations. The strange this was we were able to remotely login to these systems with splashtop. 

regards
Prakash

Note: This conversation was created from a reply on: An error occurred trying to connect to the server.
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Posted 2 years ago

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Blake Freeman, Official Rep

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Prakash,

Are you still experiencing this issue? What are the names of the displays that are showing white screens?
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XMedia Dubai

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i can mail that to you.
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Thanks for sending that in Prakash,

We'll take a look and let you know what we can determine.

Thanks!
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Prakash,

I think this likely has to do with your duplicate Presentations issue, since all of these were playing one of those duplicated Presentations. 

Be sure to let me know if another computer at work has the same multiple creation issue that you had on yours last night.

Thanks!
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robb i will check and let you know after weekend on sunday.

regards
Prakash
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Thanks Prakash!
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Robb, Official Rep

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HI Prakash

Were you able to determine if this was caused by editing the Presentations on that machine that was creating duplicates?

Thanks!
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Hi Robb,

As we had doubted, this had to do with the duplicate blank presentation issue. So the whitescreens were coming.

regards
Prakash
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Prakash,

Sorry, just to confirm, you were able to correct this, is that right? By switching to Presentations that were not the blank duplicates?