Rise Player on Raspberry Pi 3 repeatedly crashing and rebooting

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  • Updated 1 year ago
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I have two setups of the Rise Player on a couple of Raspberry Pi 3s that are repeatedly crashing and rebooting.

Log files show "viewer webContents crashed" and "viewer webContents destroyed" respectively. Then it automatically restarts Rise Player after 2:10... 

I cannot seem figure out what's wrong, where to look (on my Pis) for a diagnose of the issue or how to fix it...

I should also add that I have a 3rd setup that is only running a YouTube playlist on repeat, and that's running like a clock, without any hickups, so I'm sensing that there's an issue with the contents on the two others, just not what it could be...

Could it be some cache or a contents issue? 
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Christian Johansson

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Posted 1 year ago

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Mike Thomas

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Hello Christian,

I am going to reach out to you via our Support Desk to get some more information. 

Thanks for your patience.

Regards,
Mike Thomas
Just out of curiosity, is your third setup also a Pi3?
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Christian Johansson

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It so happens that that one was Pi2 with wifi adapter. Didn't realise that until checking more closely. Not sure if that matters?
Used the this guide, by the way: https://help.risevision.com/hc/en-us/articles/115001872303-Install-Rise-Player-on-Pi
Thanks, /Christian
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Blake Freeman, Official Rep

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Hey Christian,

Rise Player on Raspberry Pi is supported on Raspberry Pi 3 only.
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Christian Johansson

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Yes. That was my understanding as well. But it seems that the one that has been working without hiccups was the Pi2.
My Pi3s are the ones that are crashing. Just don’t understand why that is.
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Blake Freeman, Official Rep

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Christian,

Is this a single YouTube Widget playing a playlist where you're seeing the crashing? Can you tell me how long it takes to crash?
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Christian Johansson

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No, on the contrary, the Raspberry Pi2 with the YouTube widget only is running like a clock. No issues since I set it up a few months back. Very happy with that one. 

My other two RPi3:s with a rotating presentation reel of different sources (photo gallery, RSS feed, Google Calendar, Facebook widget, etc.) are the ones that have been buggy for a while. Although, now (know on wood) one of them seems relatively stable and the other had some issues with the OS, so I reinstalled that and continue my testing.

From before, it took something like at least a week before seeing the issues, and then - once I had the problem the first time - it continuously rebooted it automatically (some sort watchdog running there) every 2 minutes. 

Given this, I sense that there might have been something with a previous setup of the contents for the presentations/widgets and/or some cache(?) as a consequence of whatever content that it didn't like. I have a discussion with Tyler on support about this and continue to test and monitor memory usage to see what's going on.