Rise Player crashing Logfile indicates watchdog restart

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  • Updated 2 years ago
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Two of our displays will regularly go to a black screen and after a few minutes, the Rise player will restart. Looking at the log file (see attached screencap) there is an entry "viewer webContents crashed", then the watchdog restarts the viewer. We are using Intel Compute sticks running Windows 10 Home Edition. Any idea what may be causing this?

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Derek Smith

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Derek,

Can you provide a preview of the presentation or schedule that is assigned?
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Derek Smith

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http://preview.risevision.com/Viewer.html?type=presentation&id=7c621679-c80a-4ca2-bf79-cbc99db45...

The menu items are pulled from a Google sheet.

I have separate presentations for each day of the week. This is Monday's presentation.
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Blake Freeman, Official Rep

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Derek,

I'm noticing that you have two Image Widgets in the presentation that are not assigned to any display. Are you seeing crashes on this presentations even with the Image placeholders not assigned?
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Blake Freeman, Official Rep

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Derek,

I'm noticing that you have two Image Widgets in the presentation that are not assigned to any display. Are you seeing crashes on this presentations even with the Image placeholders not assigned?
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Derek Smith

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There are only two image widgets in this presentation, and both have assigned displays:


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Blake Freeman, Official Rep

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Ah! Sorry about that, I was looking at the River presentation!

I'm fairly certain this has to do with the size of the images being displayed on the presentation. Most of them are fairly large for images. Can you try compressing them a bit? Maybe converting them to a .png or .webp. 
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Derek Smith

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I get the photos from our archivist, who has thousands of images uploaded into our ResourceSpace DAM system from 9 or 10 different photographers, who aren't submitting them to be displayed on monitors. These same images need to be used in print publications, too, so we store the highest possible resolution possible.

The archivist is only concerned about the quality of content. She is now aware of the need to compress the images for the screens.

That being said, as I indicated above, a full-screen presentation of the same images, in their extra-large glory, does not crash.
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Shea, Official Rep

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Derek, I think it's easier for the Compute Stick to display strictly full screen images than it is to display scrolling text, a spreadsheet and the images. Having multiple placeholders with moving content on the Compute Stick is a lot for it to handle. 

Thanks
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Derek Smith

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That's what I thought, too. Will one of the later generation (64bit) pre-configured Compute sticks work better, do you think?
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Shea, Official Rep

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I'm not 100% sure, I've used the new Compute Sticks from our store and I've had success with them running big Schedules where the Presentations had lots of Widgets. But, I've also tried it before with a horizontal scrolling RSS feed, CSS transitions and multiple sheet Widgets and it couldn't handle it.

Because it's hard to tell how much content is too much content we typically use the Intel NUC (i3) which we know can handle more complex Presentations and Schedules. I really like the Compute Stick, it's just best for Presentations with mainly static content and fewer Placeholders, like your full screen image Presentation. 

Darius might have some thoughts on this as well. 

Thanks
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Darius - PRODO.us, Champion

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http://preview.risevision.com/?type=presentation&id=8a04b386-5c23-4f8a-9255-3830a5acbfef

Google Slideshow (HTML Widget)
Calendar Widget
Web Page Widget
Traffic Map Widget
YouTube Playlist stream (HTML Widget)
3 animated giffs
few OPTIMIZED pngs
Time + date (2 separate widgets)
HTML Widget for weather info
RSS Widget

And I am using the first gen Intel Stick with it with 0 failures (wired connection). But the stick is at the very edge when video stream starts for a couple of hours (gifs are noticibly choppier, but the video plays fine). Those gifs actually put the most pressure on the device. Intel Sticks can take quite some beating. Anyways, I would never risk to play presentation like that on a Stick for our clients. This is just for my testing purposes.

We do use 2nd gen Intel Sticks (the cheapest model) for basic directory (Slides Widget) + image slideshow + few static images. This is as far as I would go with them (although, there is a lot head room above). We also use fans for cooling and ONLY wired connection. In 4 weeks 1 of them failed to boot up. But it was Windows problem, something went wrong.

Also, if on a budget, go with Intel NUC Pentium model. This is overlooked device by our community IMO. It pulls our touchscreen interactive display on WiFi like a champ.
(Edited)