Rise Display shows as offline in 'Displays' section (red heart) but it's online?

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  • Updated 3 years ago
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Rise Display shows as offline in 'Displays' section (red heart), but after publishing new changes, it's clearly offline. How do I update the displays page to show accurate statuses?
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Jefferson Lines

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Posted 3 years ago

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Robert Schoneman, Champion

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Official Response
Displays will show as offline when they've lost their connection to the rise vision servers. You can refresh the Displays page but if the display has no network connection to the servers it'll stay offline. Have you tried rebooting the display computer in question?