restart required everytime content is updated

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  • Problem
  • Updated 3 years ago
I have a customer that is having problems updating their content, the only way to get the content to show up is to restart the player.

The player is a NUC that was purchased through Rise and the content they are running is quite basic. The player was purchased in Jan of 2015. Is this a player issue, or software?

Any ideas?
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Dave Winkler

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Posted 3 years ago

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Ray Durkin

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Hi Dave,

Can you give us a little more info?  What Operating system is the NUC running?  Also - if you could provide a link to the presentation I can take a look at it for you to make sure that there isn't an issue with the content.
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Ray Durkin

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Hi Dave - which display is it that's having the problem - is it the Chipawa Manor display by any chance?
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Ray Durkin

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I notice that display is off line in their account, so it's not getting any updates.  I highly suspect the network connection at that location.  It sounds like the media player is getting a connection on start up if it's able to update at that time, but then losing it shortly thereafter and not continuing to receive updates.  It could be a number of things - maybe they had a change to their firewall policy recently that has caused this.
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Dave Winkler

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Firewall has not changed, although it is being run on a wireless connection, not hardwired.
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Ray Durkin

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It just smells like a network connectivity issue.  Maybe not firewall but something - maybe the media player is on the edge of the wireless signal or maybe some object was moved that is now causing interference.  It's hard to say but what we do know is that when the display is off line, it's not going to update.  So the real issue is figuring out why that media player is losing it's network connection after start up.
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Dave Winkler

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So I talked to the customer about this, and she is saying that it is also showing nothing at times after it boots up. She says it is locking up, but my thought is once the content is downloaded it will continue to run without internet connection, but without updating, now if they reboot it to make it download content and it does not make a connection, the screen would stay black, correct?

I have asked them to run a test by running an ethernet cable to the player to see if the issue persists. They probably won't get to that until next week. Hopefully that fixes it.
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Ray Durkin

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Yes - you are correct - if the media player is playing at the time it loses its connection, it will continue to play from cache.  If it restarts without a connection, nothing will play - it needs to be connected at start up to get the content download and play.