Restart Player Windows 10

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Hi,

Previously we used the http://localhost:9449/restart command in a .BAT file to restart the player, when the local web pages changed. This was to cause the cache to refresh and worked great.

Now we are using Windows 10, the http://localhost:9449/restart command restarts the player, but the cache is not refreshed. If I manually stop and start the player the cache is refreshed.

Can anyone explain why there is a difference?

W
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Tun Testaa

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Posted 2 years ago

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Robb, Official Rep

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W,

Just to confirm, are you using the Chrome App Player? Or is this the native Windows Player that you can install from https://help.risevision.com/user/create-a-display?

We no longer support the Chrome App Player, so I wanted to confirm which Player you are referring to.

Thanks!
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Tun Testaa

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Hi Robb, 

I have the Windows Player on Windows 10 OS.

Thanks
Wayne
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Robb, Official Rep

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Wayne,

Thanks for that clarification! That action is not supported on the Windows Player, and was only a function in the Chrome App Player. On the Chrome App player, you could go to http://localhost:9449/config and clear the cache that way.

Restarting the Display itself or even the Rise Vision Player on the Display should show updated information and not use anything cached. Can you confirm if that works for you?
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Tun Testaa

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Hi,

Manually restarting the PC manually shows the updated info. I was trying to find a simple method to restart the player from the cmd line.?

The old http://localhost:9449/config was useful.

The above command is still referenced in the development documentation but it didn't expilicity state it was for use with the Chrome app.

Wayne
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You can run the restart batch file that is located in the C:\Users\Username\AppData\local\rvplayer\2016.xx.xx.xx\Installer\scripts folder, would that work? That will stop and restart the Player. Be sure to run it with the  --unattended flag, the same was it is set to when it starts up, so that it does not ask you for a Display ID.

Thanks!
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Scott Williams

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I'm not clear if this is the same issue but yesterday I changed some photos in a slideshow (fed from my server not Rise Storage) and one display refused to update and show the new photos.

I reset the display in Rise  several times. I rebooted the display through Rise several times. I manually turned off the computer (NUC) several times - nothing I did would reset the cached files.

I even tried sending a different presentation to this display for a while and then switching back to the original.

I finally had to resort to renaming all the images, uploading them and changing the file name in the url on every slide and republishing the presentation to get it to load the new ones.

The weird thing about this is that display 2, playing the same presentation, loaded the new photos with the very first restart.

These are both running identical NUC's with Windows 10 Pro and the latest Rise Player app.  
They are in the same location approximately 20 feet apart and on the same network.

Problem solved now but I would love to know a foolproof way to empty the cache.
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Scott,

To empty the Rise Cache, which is where all images are stored, you would want to empty C:\Users\Username\AppData\local\rvplayer\2016.xx.xx.xx\Rise Cache\Cache.

That holds all the images and videos that show in your Presentation. That means that when they are cleared out, they will have to be downloaded again, but I think you get that :)

I don't have a foolproof way to empty THAT cache, outside of that manual step above.

Please let us know if that happens again, hopefully it was just a delay on that one machine...

Thanks! 
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Scott Williams

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Thank You Robb, 

Yea, it was a strange deal that it worked on one but not the other.
Good to know where to delete manually for future refrence though.

might be worth making a little batch job and have it on the windows desktop just in case. :-)