Resolution question for our digital signage screen

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Hi, we have a digital signage screen which is in portrait mode 1080 x 1920 (vertical). In the set-up for the display in the rise vision control panel it is set-up as 1920 x 1080 .

The media player is an android my rise tv, how can we change the resolution in the rise vision control panel?
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Mr Digital

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Posted 3 years ago

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William Oneal, Champion

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Not all android mini pc players can do portrait. The older android devices were easy to do but the newer ones are now being locked to landscape. The older ones required root and the app was able to change the setting to portrait by rewriting the build file. The newer devices now have deeper coding to keep it landscape only.

Rockchip processor devices are locked. The manufacture might have a firmware to unlock it but it's rare. Amlogic processor devices have a setting to allow orientation changes from apps. This works fine but some devices will revert back to landscape or restart. This is fixed by adding one line of code to build.prop file to fix it.

It's getting hard to find portrait android devices and its goes down to the manufacture and the firmware they made.
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Mr Digital

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Hi, the player is as follows:

Resolution: 1920x1080 (that is in the rise vision display setting)

Operating System: lnx

Player Version: RisePlayer 4.2

Thanks for your patience. 
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William Oneal, Champion

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What is the device manufacture? I need that to help determine what it can do. Thanks.
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Mr Digital

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android 5.1.1. , Octa Core RK3368 64bit, Octa Core GPU
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William Oneal, Champion

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The Rk3368 is a rockchip device. I believe they lock the device to landscape only. You might want to verify that with the manufacture and check to see if they have a firmware for portrait. Some devices have a second firmware for digital signage but usually those are bought by signage dealers in bulk. Even though my app has portrait as an option, it can't break the lock that the manufacture adds in the firmware to keep it landscape.
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Robb, Official Rep

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Thanks for investigating that William!
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HSuarez

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Thanks for posting William! Mr Digital, does that answer your question?

Thanks,
Hannah
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Robert Schoneman, Champion

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I think the question may have been "how do I change the screen resolution within Rise Vision" and the answer is: you can't, you have to change it on the device while taking into account the hardware limitations William pointed out. 
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Mr Digital

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Hi, if the device has been set-up for portrait and it works but the risevision control panel says landscape, will that cause any conflict?
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Darius - PRODO.us, Champion

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Mr Digital,

There is a trick... you can rotate your placeholder vertically with a code as I did here: http://preview.risevision.com/?type=presentation&id=b410641d-a9e4-4da9-9ca0-938b11335f63&sho...

It is a bit tricky, but see if you can pull it off.
- Create you presentation in landscape mode, let's call it "main-presentation"
- Create ANOTHER presentation @ 1920X1920. Put a placeholder in there and give it a name, lets say "container." Insert  your "main-presentation" inside "container" placeholder.
- Now adjust the position of "container" placeholder by moving it to the left - rotation axis is the center of "container" placeholder; RV does not allow negative position input... so you need to insert distance from the left side 960. Switch to HTML view, and find this distance code line; add "-"
- switch back to Design view and you should see only half of your presentation.
- It is time to rotate it 90 degrees; switch back to HTML view and towards the top where <style> tag is, under #container add these attributes: -webkit-transform: rotate(-90deg);
    -moz-transform: rotate(-90deg);

so it looks something like that (code example from the presentation above):

#placeholderN {
    -webkit-transform: rotate(180deg);
    -moz-transform: rotate(180deg);  
     height: 360px;
     width: 640px;
}

You may need to adjust distance from the top as well; you may need to use different degree: 90/180/270.

Or if you do not feel like doing that - buy Chromebox of Windows media player ;) Happy Holidays.
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Örjan Fredriksson

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This was a great tip....Running it on our Android 6 boxes (Vantor)...Some minor limitations. But this is handy...Like the fact that we don't need portrait and landscape boxes. Why don't Rise implement similair switch in display setup. Thanks.
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Orjan,

With users like Darius, I don't know if we need to!

We currently don't have this type of functionality in our Player, however if we do add it in the future, we will be sure to let everyone know.

Thanks!
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William Oneal, Champion

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Something else is if the device is in portrait and your needing portrait on the presentation, then you need to change that in the editor. Locate the gear icon in the upper right corner of the presentation editor. Click it and you should be able to switch from 1920x1080 to 1080x1920. Now this will not convert the presentation you had in landscape to portrait. You will need to adjust everything to portrait.
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RPTDigital Signage

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In the editor you can set any resolution you want. We've done bezel compensation on multiple screen tests, which adds a number of pixels to compensate for the bezel width between monitors. 

The we can build a presentation to that exact size in horizontal and vertical pixels.

We've done a variety of multi-monitor displays, always under Windows using the Rise Vision Chrome Player. A 2 high vertical stack of portrait HD or 1080w x 3840h as only one example of many combinations we've used.

Under Displays in Rise Vision the resolution is exactly as the player reports it sees, and the user can't change that. We have found some irregular resolutions reported in displays that have been offline for a while, so best to make sure your display is online when seeing what it's reporting as a resolution
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Mr Digital

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We are using videos (mp4) in the correct portrait set-up but it is just in the risevision controlpanel that it says 1920 x 1080 .  Would the 1920 x 1080 be ok or do we have to set-up another display in 1080 x 1920?
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Mr Digital

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Hi, I have uploaded a screenshot to a temp storage http://s11.postimg.org/9x3c4qr5v/temp.jpg

That is an image of the set-up of the display within the risevision control panel. 1920 x 1020 must have been taken from the actual media player config that is used with the display.
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Robb, Official Rep

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Mr Digital,

You won't be able to change the resolution of the Android Media Player from the Rise Vision interface, this will have to be done solely on the device itself. You can change the resolution of the Presentation to 1080x1920, but this won't change it on the Android Media Player itself. I would recommend trying William's first response to this post, and let us know how you make out with that.

Let us know how you make out!
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William Oneal, Champion

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Ok the portrait settings are there in case a device like a tablet or an unlocked mini pc can do portrait. Two of the portrait setting require root. Some devices come rooted while others don't. The way you can tell if the portrait setting works is if it rotates the screen like a tablet. Also if the navigation buttons don't turn then it's still not in portrait. You should see a difference in portrait mode. It's just like a tablet. Now if it's in portrait and everything works out and the device is still reporting landscape then there is a bug and I will fix that in the next release in January. There should be no conflict on what it reports to the display section because it's just reporting that to rise. I will test this to be sure it's reporting the resolution correctly.
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Mr Digital

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Hi, we have the screen up n running and it works perfectly in portrait mode. Thanks for all the replies. Have a safe and happy new year!
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Robb, Official Rep

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AWESOME!
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George Greene

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I found a few places where I could set rotation:
  • For Chromeboxes, Ctrl, Shift, F3 (keep toggling) rotates the screen in 90 degree increments.
  • It seemed that for portrait to stick I had to also set rotation in Chrome:settings/displays.
  • Also,  go to Risvision.com/displays  and choose your display, where there is yet another way to set rotation. Your display should report the Chromebox portrait setting (at 1080x1920 in my case) that you set before.

It seemed that setting all three of these as well as setting the Risevision presentation to portrait worked. I also embedded an iframe in a placeholder (also full 1080x1920) from a Goggle Slides presentation and that too was set to 1080x1920.

This now all persists after restart. I'm crossing my fingers and hoping I don't have to do this all over again after the next Auto Chrome update.

I'm all  Portraited out for today. I think I'm going to set myself to Landscape and have a beer! I suggest you do the same.
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Glad to hear it persisted after a restart George! I heartily support your recommendation.