Remote control recommendations for Chrome OS devices

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  • Updated 3 years ago
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  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

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We are testing out using Chromeboxes as the media players for our digital signage TVs. But as there will be many units deployed in various campuses, and these Chromeboxes will be installed securely behind the TVs, we need a way to remote into the Chromeboxes to manage/control them. We need to be able to see and control the screen, similar to LogMeIn.

I've searched around, and the only remote control software I can find allows one to remote into a PC from a Chromebox, but it doesn't allow one to remote into a Chromebox from a PC.

Can anyone recommend software to do this? If we can't control these unattended Chromeboxes remotely, it's gonna pretty much kill our 'Chromebox Digital Signage' project here at the college :(

Thanks for your help,
Robert
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rcruse

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Posted 4 years ago

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Neal

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I'm not aware of a way to control a Chromebox remotely.  I know it was mentioned a few days ago in this thread that it is something that is being worked on.

Thanks.
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Ryan Cahoy, Official Rep

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HI Robert - have you looked at Google Chrome Management Console?  Cost is $30 for education clients and lets you lock down chromeboxes, set policies, and manage devices centrally.

here are our instructions to set uphttp://www.risevision.com/help/installing-rise-vision-chrome-app-player-using-chrome-device-manageme...
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Darius - PRODO.us, Champion

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Does not allow remote access, though.
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rcruse

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One of my coworkers looked into this a few weeks ago and determined that while you could set policies, see their 'state' and such, you couldn't 'remote into' and control the desktop like you were sitting in front of the Chrome boxes. Was my coworker wrong? Can it work like "LogMeIn" does? Thanks!
(Edited)
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Darius - PRODO.us, Champion

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He was right.
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Ryan Cahoy, Official Rep

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Chrome Management doesn't currently have a remote desktop feature - but my question would be why would you need to remote in?  If you have used Chrome Management to lock the device down so it is doing a single purpose of playing digital signage would there be a reason to access?  If you needed to change access, policies, wireless info, etc you can do it all via chrome management.
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Eugene Gordon

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If you have the device in Kiosk mode (which I assume you would) you wouldn't be able to control it anyway. If you don't have them in Kiosk mode and there is a power failure or the unit gets unplugged you would have to manually launch the Rise player when power is restored, a huge hassle if you have many deployed and power goes out in the whole building, when they are in Kiosk mode they automatically power up and launch the player when power is restored.
Are you doing other things with them than running the Rise player? Is that why you need to control them?  If you're just running the player only, there really isn't any reason to have to remote into them.
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Tech Team

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The need I have to remote in to the chromebox is to be able to change websites, open different apps etc. Is there no way to do this withought requiring an access code?
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Ryan Cahoy, Official Rep

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Google has locked down the chromeboxes to make them secure.  I did a quick search in their chromeweb store and found this that you could look at https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp

but if you are putting the device in kiosk mode to run digital signage I don't believe you can do both.
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Tech Team

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Thank you for your help. I have already tried that app and it requires an access code be typed in and only one user at a time can access it. There are options out there that require more money be put into it that would allow multiple users to be able to access the chromebox. Sadly that money will not be released to our tech team. 
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rcruse

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This app mentioned above allows one to remote into a PC or Mac from a Chromebox.
It does not allow one to remote into a Chromebox  from PC or Mac. As of least 5 months ago, this product does not exist.
It was explained to me that a Chromebox's OS "didn't have enough resources" to achieve a 'remote desktop'-like connection.
(Edited)
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Justin Medved

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Google’s François Beaufort notes that the feature is currently only available if your Chrome OS computer is on the Developer channel; it hasn’t yet officially progressed to either the Beta or Stable channels of Chrome OS. Unlike other experimental features, there’s no need to enable a setting or flip a switch for remote access to work.
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Jeff Waite

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There are plenty of scenarios where one would want a large display to run digital signage by default but then quickly and easily utilize the display for something else on demand.

We currently do this locally (reboot Chromebox and alt-ctrl-s during boot to login to the desktop) and enjoy good success with it but we would like a more robust solution that allows remote control of the device from any computer of our choosing, so that the device can be used quickly as an adhoc meetings display.

There's definitely room for such a product/functionality to exist.  Initiating RDP from the Chromebox to a PC, while nice, is limited and not as robust a solution as we are looking for.
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Robert Schoneman, Champion

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We use Chromeboxes in a managed environment. So far, excepting for when Rise changed Chrome App versions and we had to re-enter display IDs, there's been absolutely no reason to touch them. The occasional hiccups have been solved by a remote restart. We've had a conversation with Google about remote desktop control of the devices. The answer is a firm, no. Even the version that they're building into ChromeOS for future use is, by their own admission, still going to require a local user to either initiate or accept the remote control session. 
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Ashleigh

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Thanks for clearing the air Robert!