Regarding Rise Player - Embedded Presentations Not Displaying Correctly

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  • Updated 1 year ago
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Update: Customers with Presentations with Embedded Presentations should not be affected by this. A fix for this is imminent. 


Original Post:
We are aware of a bug introduced in the latest version of the Rise Player, causing Embedded Presentations not to show. We are working to resolve this now! Thanks for your patience! 
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Mike Thomas

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Posted 1 year ago

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Jeremy Klammer

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Mike - Thanks for the update!

Rise Vision is so great in its support. We appreciate it.


Can you clarify what you mean when you say "customers with Presentations with Embedded Presentations should not be affected by this"?

And what is the 'fix' for exactly?


- My Player is displaying correctly. The Player Device is correctly displaying a Schedule with an Embedded Presentation.

However, a Preview (of either a Presentation or a Schedule) in my Chrome Browser is NOT displaying correctly.


Really appreciate your hard work. 

Jeremy
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Mike Thomas

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Hey Jeremy,

We released a new version of the player on 9/11/2017 that contained an unforeseen defect which affected customers who use Embedded Presentations. We were able to mitigate this internally while we work on deploying a updated Player without the defect. This is the "fix" I mentioned. For a few moments, customers had Presentations using Embedded Presentations and were affected, however, at this time users should not experience any problem with playback of Embedded Presentations. 

If anyone is experiencing playback problems with Embedded Presentations, please contact support@risevision.com

Regarding your Presentation, can you reach out to support@risevision.com

Cheers!
Mike Thomas
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Jeremy Klammer

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This reply was created from a merged topic originally titled Embed Presentations Not Showing on Preview?.

The Embed Presentation is not showing in preview mode as of today.

Here is a link I am using, with two embed presentation back to back. It's just a white screen:
http://preview.risevision.com/Viewer.html?type=presentation&id=1762a131-ccb7-484c-bb13-47c9b2be9...


Is this a bug today with my computer, or do the embed presentations no longer show up in preview mode?

When I put this Presentation into a Schedule and add that schedule to a Display, I can get the display to function properly. 

Thank you for all the support! Rise Vision is such a great product.
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Jeremy Klammer

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@Mike - 

Thanks - this info is helpful. 

Also - it looks your fix worked. I can confirm that my previews are now showing the Embedded Presentations correctly.


Thanks so much for your help and quick reply!

Very best
Jeremy
(Edited)