Raspberry Pi connectivity issue: “an error message occurred when trying to connect to the server trying to connect in .... seconds”

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  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
My company has approximately 10 Raspberry Pis (Raspberry Pi 1 Model B) deployed over 3 countries which have all worked for about 2 years.

However, all of them but one now display the following message when booting: 

an error message occurred when trying to connect to the server trying to connect in .... seconds

Here is some information:
  • They all are Raspberry Pi 1 Model B
  • They all are connected to the internet as we are able to ssh into them and ping 8.8.8.8
  • When opening the browser and navigating to Google.com, we get an HTTPS error (can that be a cause?)
  • They all run RisePlayer 2.0.035 and Chrome 22.0.1229.94
  • The one that still works has Viewer Version: 1-06-201602231554
  • The ones that don't work all run Viewer Version: 1-06-201602051649 (how can we update this?)
  • They are all scheduled to reboot at 3AM (outside of company hours)
  • Some of them have been seen to work out of the blue after a few hours (not sure if that is 100% true though).
Here are some of our questions:
  • Is that viewer version the issue and how do we update it? It actually seems that the ones with the newer versions are the ones that don't work, can we fall back to the previous version?
  • Is version 2.0 of Risevision compatible with Raspberry Pi 1 or is it just for Raspberry Pi 2?
  • Is there anything in version 2.0 that was changed that could affect connectivity through ethernet, WiFi, HTTPS, or Raspberry Pi 1 compatibility?
  • Any other members experiencing this issue?
  • It seems that Chromium 22 on Raspbian is a buggy version but the only one Raspberry Pi 1 can get, do you suggest any tweaks or settings to make this work?
We love Risevision and would hate to have to move to another vendor! Thank you all in advance for your help.
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Sacha Nacar

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  • frustrated

Posted 3 years ago

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Blake Freeman, Official Rep

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Sacha,

Thanks for all of the information. I have to start this off by qualifying this post, Raspberry Pi is not a supported piece of hardware at this time, and I'm not an expert at Raspian by any means. Perhaps some of our community users can chime in with some ideas.

Right off the top of my head, this sounds more like network issues than anything else. The fact that you can ping an ip (in this case google's DNS server) but can't reach a domain points to DNS. Can you tell me if you can ping google.com, or access any DNS names?
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Sacha Nacar

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Hi Blake, thanks for the swift repy!

It seems that we can ping both google.com and 8.8.8.8 - so there seems to be no DNS issues.

I see a correlation with the viewer version though (more info in the post), is there any way to perform a downgrade?
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Blake Freeman, Official Rep

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Sacha,

I'm checking with our apps team now to see if we continue to host older versions of viewer. If so, you can simply change the "viewerurl=" in RiseDisplayNetworkII.ini to an older version of your choice.

If we don't host older versions, the Viewer repo is open source, it's likely that you could host a copy of it yourself. https://github.com/Rise-Vision/viewer
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Blake Freeman, Official Rep

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It actually looks like the new viewer version is the one that is working for you. 1-06-201602231554 is a newer release than 1-06-201602051649.

Can I recommend reinstalling the player on one of these devices to see if that takes care of the issue?
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Sacha Nacar

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Hi Blake, that is in fact a god point. Could you point me to some documentation on how to perform a reinstall on the raspberry Pi?
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HSuarez

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Hi Sacha,
We don't have official RV documentation for Raspberry Pi but we do have a Community supported Raspberry Pi 2 'Riseberry' thread here that you can check out. Thanks!