Questions on Windows client (evaluating moving out ChromeOS)

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Hello,

So far, I got experience with ChromeOS RisePlayer but those last weeks, we are getting too unstable random issue with videos and images not playing while it works smoothly with Windows Riseplayer. So, I'm evaluating to change the strategy deploying ChromeOS for my Company by using the Windows client and hardware (I would have loved to deploy Ubuntu client but it is not aligned with the Company policy).

I'm then starting as a newbie with Windows client management. I started with the Rise manual describing how to create a Windows Rise client and installed my first client on my home Win7 PC. All was working file at first start and issues got with ChromeOs are not met.

However, at enterprise level, I need to check more due to internal IT and security policy. So, I've a few questions :
  • In the startup procedure, I see messages about Chromium but I've not checked in details yet.
    Does the Rise Windows client rely on Chrome or Chromium ?
  • Does the Windows client require a specific Chrome/Chromium version to run over?
  • Can I set Chrome with standard setting with automatic updates or do have I to lock it ?
    I don't know if Chromium has automatic update but if it is used in Rise Windows client, what is the policy your recommend?
  • Does the installation package includes : 
    - Autologon & RisePlayer automatic startup
    - Screen saver disabling
  • Any special recommendation with Anti-virus ?
  • Any special recommendation if the PC is registered in an Enterprise domain with GPO's (like screensaving timeout - I know I will need to request a special policy for Rise players)
Thanks you.
Thierry
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Thierry Masson, Champion

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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Thierry! I'll be happy to answer your questions.
  • Rise Player currently uses Chrome to display content. 
  • Rise Player comes with it's own sandboxed version of Chrome, which is currently Chrome 48.*. There is no need to install Chrome on your devices.
  • The sandboxed Chrome is updated on our end, there is no need for you to lock updates.
  • Autologin is not part of the installation procedure, you'll need to enable autologin by using the command 'netplwiz' in the run prompt. This will take you to Windows account settings. Rise Player automatic startup is an option that you can select during installation. Our installer does disable any screensavers.
  • No recommendations on anti-virus.
  • I wouldn't be able to comment on Enterprise domain w/GPO settings. You'll need to contact your network admin to see what kind of policies are in place and how to disable them on a specific device.
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Thierry Masson, Champion

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Hi Blake.
Thanks a lot for the very precise answer. I may come with other question a bit later.

Just one already.

You said : 
The sandboxed Chrome is updated on our end, there is no need for you to lock updates.

Is you sandboxed Chrome updated automatically when required or is it an attended process to run manually on each hardware client from time to time ?

  

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Thierry,

When a new client releases, we do an automated rollout. No need to upgrade on your part.
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Wendi Borden, Champion

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Blake,

Just want to clarify.. we've stuck with an older installer on Ubuntu for a few reasons. Can you confirm that Chrome itself updates, irregardless of the installer version?

To my understanding..
The Installer.. sets up the environment and edits the OS settings

The Player - checks for network connectivity and launches Chrome browser

Is that pretty much correct? Or you can clue me in on the differences in the "Installer" and the "Player"? Thanks :)
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Hi Wendi,

The version 3 Rise Installer, which is currently the one available on https://help.risevision.com/user/create-a-display automatically updates the Chrome version after it has gone through testing and is released by our developers. Your understanding is correct, the installer is in charge of downloading and installing any new component updates such as Player, Chrome, or Cache as well.
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Wendi Borden, Champion

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Hi Blake,

I think I get the difference. Just to be sure though. I'm running Installer Version 2015.10.08.11.00. I've kept this installer because it's been pretty rock solid since we started with it. I made other OS modifications myself. I don't want to update my installer because (1) I see lots of posts in the forum about "Update Chrome" notifications and other problems with newer installers, (2) the Rise Vision splash screen, and (3) lack of physical proximity, I cant just update them all manually all the time. I just checked and my Chromium version is 48, so apparently it is updating Chrome along the way. I do recall it saying 44 for quite some time. I imagine I'm fine to stay on this Installer?

Thanks :)
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Wendi,

We did indeed update the Chrome version for all installers to confirm that the "Chrome Out of Date" message disappeared for everyone, so you would be on that version.

You can certainly stay on that installer if that is your preference, however we always recommend being on the latest one to take advantage of any fixes and updates applied to that installer.

Thanks!
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Wendi Borden, Champion

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Hi Thierry,

Curious what problems you are running into with the ChromeOS systems? We're looking to begin deployment, and ChromeOS was our main choice. We've been testing Ubuntu as a backup, but I wonder if I need to re-evaluate our chosen system. What's the "dealbreaker" on your end?
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Thierry Masson, Champion

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Hello Wendi,

ChromeOS was our primary choice because of costs and easiness to manage the OS centrally without one-touch maintenance locally (almost).
However, based on, 
(1) the official manual (create a display)
(2) the announce about the 'on-hold' development of ChromeOS 
(3) the message I posted recently where it was said : " I would suggest that if you're considering an enterprise deployment, you would instead use a Windows or Ubuntu based media player"

It is clear that ChromeOS does not have support any longer.
Furthermore, we get recurrent random issue with videos and images from an external repository not being displayed on ChromeOS while this issue does not occur on Windows client.

Finally, the Riseplayer on Chrome is version 15.11.20.7944 (I translate this to Nov, 15th 2015) while Windows version is 2016.02.11.21.00 (translated to Feb 2016).

I guess that the problem we face might be to the fact that the ChromeOS version has not evolved and is not out of sync compared to the Rise server side cloud version.

I'm really disappointed but so far, I'm checking how to get it run on Windows. If I can not get it run on Windows taking under consideration also my budget and the way to operate the Windows version by Corporate IT, I will have to check another alternative than Rise.

Best regards.
Thierry   

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Wendi Borden, Champion

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Thanks for the input Thierry,

I'm apprehensive too, given the halted development of the Chrome App. We're really hoping that development will start back up, or hopefully we won't run into issues with the Chrome App. Management wanted the cheaper hardware, and it's looking like using the Ubuntu version of rise means we're back to the same hardware costs. With the same hardware cost as our in-house system and the fact that we've been having to do lots of development with White Label disappearing, I'm feeling less and less on board with moving to Rise at all. I'm now wishing we'd spent our development time on our own setup instead of trying to backtrack everything on Rise. The hope was to leverage some open source software so we could focus more on the customers and features, not the back end software. The reality, however, has been just about the polar opposite. I guess we'll see what happens. 
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Thierry Masson, Champion

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Dear Wendy,

This is amazing how your assessment is close to mine. We are exactly at the same step being puzzled about the roll-out of our Signage solution for internal communication. We wanted something cheap, easy to use and reliable. We were almost ready to deploy but th latest issue met with ChromeOS prevents us to go.

The only difference with you is that I'm not very confident that devs will be restarted one day on ChromeOS. Developing on ChromeOS is a bit special because it requires to have a dedicated release management policy since the OS is updating every 6 weeks with very significant changes since ChromeOS is not yet mature. This means that RiseVision needs to check and adapt the player every 6 weeks. Since the platform is almost for free, I guess this is too much effort.

For the Ubuntu and Windows client, the philosophy is different. OS does not changes so much (a part security fixes) and by the way, the Rise client is embedded with a controlled fixed Chrome version. So, it does not change so often.

On my side, I'm evaluating the cost to operate on Windows but for sure the costs will be higher for sure due to higher hardware requirement (I3 minimum to show videos). But the way, I promised my colleagues to do my best effort to avoid a Windows platform because their experience managing the previous Signage solution (was not Rise)  based on Windows PC was terrible. Too often, the client did not rebooted correctly after security fix or virus signature update.

I will keep you informed.
Thierry
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LUIS REYES

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Hi Thierry, just found this old post from you, and  I,am curious to know if you keep using Chromeboxes, or moved to another platform?  thanks